Quality Café: Exploring Patient Activation, Engagement and Experience

On October 17, 2018, the BC Patient Safety & Quality Council held a Quality Café learning session on patient engagement concepts. Cathy Almost, an Engagement Leader who supports PVN, and Claire Snyman, a PVN Patient Partner, describe the differences between these three concepts while highlighting how each is a vital part of ensuring a person- and family-centred health care system.


By the end of this Quality Café, you will be able to:

  • Define “patient activation,” “patient engagement” and “patient experience” as unique concepts.
  • Illustrate how patient activation, engagement and experience interact with one another to contribute to a health system that is person- and family-centred.

Resource Categories

Health Care Partner, Patient Partner

Resource Topic

Building skills

Resource Type

Glossary & FAQs

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