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Interested in learning more about the meaningful and active engagement of patients, family members and caregivers in health care decisions to improve the quality of care for all? Watch our webinar and check out the resources below!
The Patient Engagement Learning Series aims to provide an easy, one-stop shop for education and resources to develop skills for authentic patient engagement in health care, within the context of BC. The webinars bring and have brought together health care and patient partners. You’ll hear from those who are actively engaged in this work to support you on your journey of engaging patient partners. Each webinar includes a Q&A.
Topics of this four-part learning series include:
- A Foundation of Patient Engagement – Improving Health Care Through Partnerships
- Culturally Safe Patient Engagement – What Matters to Indigenous Patient Partners
- Diversity, Equity and Inclusion in Patient Engagement
- Measuring the Success and Impact of Patient Engagement – Evaluation and Closing the Loop
A Foundation of Patient Engagement: Improving Health Care Through Partnerships (Webinar 1)
Presenters: Jami Brown, Jana Buhlmann
Description:
Health care services improve when health care and patient partners learn from one another and tap into the power of working together. This webinar shares the most important things to consider when starting out as a health care – patient partner team.
Learning Objectives:
- Describe the essential elements of creating meaningful partnerships between health care teams and patient partners to improve health care services.
Resources:
- Webinar PowerPoint Slides
- Health Care Partner Readiness Checklist
- IAP2 Spectrum of Public Participation
Culturally Safe Patient Engagement: What Matters to Indigenous Patient Partners
March 9, 2022 | 12:00 – 1:00 PM | Zoom
Presenters: Cathy Almost & Tina Miller
Description:
To learn more about culturally safe and appropriate ways to engage Indigenous patient partners, join us for a webinar where we’ll interact with a resource tool kit that teaches culturally safe behaviours to help you and your organization. All the ideas being presented are wrapped around culturally safe principles that emerged from dialogues with our Indigenous patient partners who gave their voices to create the resource guide and pamphlet.
Learning Objectives:
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- Consider key factors for the culturally safe and appropriate facilitation of patient engagement.
- Apply specific actions to improve Indigenous relationship-building and support cultural safety in Indigenous patient engagement.
- Locate and understand how to utilize the BC Patient Safety & Quality Council’s new resources on culturally safe engagement.
Resources:
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- Webinar PowerPoint Slides
- Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Resource
- Remembering Keegan: A BC First Nations Case Study Reflection
- Pathways to Indigenous Equity: An Indigenous Lens on Health Systems Transformation & Research Webinar
Diversity, Equity and Inclusion in Patient Engagement: What Is It and Why Is It So Important?
April 13, 2022 | 12:00 – 1:00 PM | Zoom
Presenters: Cassy Mitchell, Beverley Pomeroy & Katie Mai
Description:
To learn about creating an environment for diversity, equity & inclusion and how to meaningfully and safely engage patient partners. Resources and tools to assist you on your journey will also be shared.
Learning Objectives:
- What is diversity, equity & inclusion? The origin story of PVN’s Diversity, Equity & Inclusion Working Group will be shared (including definitions of diversity, equity & inclusion)
- Assessing readiness (seeing in and reflecting out), understanding why language matters and the importance of self compassion
- Diversity, equity & inclusion in practice
Additional Resources:
- Webinar PowerPoint Slides
- Safe Space Support Guide
- Diversity, Equity & Inclusion: Elevating the Voices of All British Columbians
- BCCDC COVID-19 Language Guide
- Resources and information on self-compassion
- The power of self-compassion
- Diversity, Equity & Inclusion: Elevating the Voices of All in British Columbia (see page 6 for team readiness assessment)
- BCCDC COVID-19 Language Guide
- MOSAIC (Settlement Services)
- BC Mental Health & Substance Use Services
- Travis Salway (Gender & Sexual Health Equity)
- Canadian Centre for Diversity & Inclusion
- BCMHSUS Guidelines to Paying Patient and Family Partners
Measuring the Success & Impact of Patient Engagement – Evaluation and Closing the Loop
May 11, 2022 | 12:00 – 1:00 PM | Zoom
Presenters: Kira Tozer & Janet Bauer
Description:
Evaluation & closing the loop: Assessing and sharing the “how,” “what” and “so what?” of patient engagement.
Make the most of your minutes and plan ahead to create an evaluation approach that will be easy to use and meaningful for all involved. This session will review some key components of process and outcome evaluation in patient engagement, share tools and strategies for data collection and discuss the importance of “closing the loop” to share back and communicate impact with patient partners.
Learning Objectives:
- Differentiate between process and outcome measurements in patient engagement
- Identify opportunities to embed evaluation activities into an engagement
- Describe the key components of “closing the loop”
Additional Resources:
