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Patient Engagement Learning Series

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Interested in learning more about the meaningful and active engagement of patients, family members and caregivers in health care decisions to improve the quality of care for all? Watch our webinar and check out the resources below!

The Patient Engagement Learning Series aims to provide an easy, one-stop shop for education and resources to develop skills for authentic patient engagement in health care, within the context of BC. The webinars bring and have brought together health care and patient partners. You’ll hear from those who are actively engaged in this work to support you on your journey of engaging patient partners. Each webinar includes a Q&A.

Topics of this four-part learning series include:

  1. A Foundation of Patient Engagement – Improving Health Care Through Partnerships
  2. Culturally Safe Patient Engagement – What Matters to Indigenous Patient Partners
  3. Diversity, Equity and Inclusion in Patient Engagement
  4. Measuring the Success and Impact of Patient Engagement – Evaluation and Closing the Loop

A Foundation of Patient Engagement: Improving Health Care Through Partnerships (Webinar 1)

Presenters: Jami Brown, Jana Buhlmann

Description:

Health care services improve when health care and patient partners learn from one another and tap into the power of working together. This webinar shares the most important things to consider when starting out as a health care – patient partner team.

Learning Objectives:

  • Describe the essential elements of creating meaningful partnerships between health care teams and patient partners to improve health care services.

Resources:


Culturally Safe Patient Engagement: What Matters to Indigenous Patient Partners

March 9, 2022 | 12:00 – 1:00 PM | Zoom

PresentersCathy Almost & Tina Miller

Description:

To learn more about culturally safe and appropriate ways to engage Indigenous patient partners, join us for a webinar where we’ll interact with a resource tool kit that teaches culturally safe behaviours to help you and your organization. All the ideas being presented are wrapped around culturally safe principles that emerged from dialogues with our Indigenous patient partners who gave their voices to create the resource guide and pamphlet.

Learning Objectives:

    • Consider key factors for the culturally safe and appropriate facilitation of patient engagement.
    • Apply specific actions to improve Indigenous relationship-building and support cultural safety in Indigenous patient engagement.
    • Locate and understand how to utilize the BC Patient Safety & Quality Council’s new resources on culturally safe engagement.

Resources:


Diversity, Equity and Inclusion in Patient Engagement: What Is It and Why Is It So Important?

April 13, 2022 | 12:00 – 1:00 PM | Zoom

PresentersCassy Mitchell, Beverley Pomeroy & Katie Mai

Description:

To learn about creating an environment for diversity, equity & inclusion and how to meaningfully and safely engage patient partners. Resources and tools to assist you on your journey will also be shared.

Learning Objectives:

  • What is diversity, equity & inclusion? The origin story of PVN’s Diversity, Equity & Inclusion Working Group will be shared (including definitions of diversity, equity & inclusion)
  • Assessing readiness (seeing in and reflecting out), understanding why language matters and the importance of self compassion
  • Diversity, equity & inclusion in practice

Additional Resources:


Measuring the Success & Impact of Patient Engagement – Evaluation and Closing the Loop

May 11, 2022 | 12:00 – 1:00 PM | Zoom

PresentersKira Tozer & Janet Bauer

Description:

Evaluation & closing the loop: Assessing and sharing the “how,” “what” and “so what?” of patient engagement.

Make the most of your minutes and plan ahead to create an evaluation approach that will be easy to use and meaningful for all involved. This session will review some key components of process and outcome evaluation in patient engagement, share tools and strategies for data collection and discuss the importance of “closing the loop” to share back and communicate impact with patient partners.

Learning Objectives:

  • Differentiate between process and outcome measurements in patient engagement
  • Identify opportunities to embed evaluation activities into an engagement
  • Describe the key components of “closing the loop”

Additional Resources:

From Our Community

Cherie Mercer

Patient Partner, New Aiyansh

Cherie Mercer

I have learned so much about innovation and capacity building by being part of PVN. I signed up to build my leadership skills, however, I experience benefits for myself, my community and Indigenous peoples throughout the province. I understand more about the complexities and opportunities required to improve health care.