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Watch Patient Engagement Presentations from Quality Forum 2019 Live Online!

Quality Forum 2019 is just around the corner! As part of the Forum’s accreditation as a Patients Included conference, the BC Patient Safety & Quality Council will be broadcasting Health Talks, the Quality Awards ceremony, breakout sessions and plenary presentations live as they happen. This year, the Council has made it…

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PVN Resource Round-up

Whether you’re new to PVN or a seasoned veteran, it’s helpful to know where you can find all of our most popular resources and what they will help you do. Of course, this only scratches the surface of all the material we have available but consider this a crash course…

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Patient Partner Perspective: Breaking New Ground at Langford’s Urgent Primary Care Centre

[rt_reading_time label=”Reading Time:” postfix=”minutes”] In October, the government of BC announced funding for a new urgent primary care facility to open in Langford on Vancouver Island. We caught up with Layton Engwer and Chad Dickie, two PVN patient partners who were involved in the consultation and implementation of the…

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Patient Partner Perspective: Modelling Indigenous Systems of Care

[rt_reading_time label="Reading Time:" postfix="minutes"] As part of our monthly blog feature on all the regions of BC (so far, we’ve done posts on a successful PVN project at Fraser Health and takeaways from the IAP2 conference in Victoria), we are focusing on Northern BC this month! We’ve asked Cherie, a PVN Patient Partner, to tell us about her experience as a volunteer in a rural northern Indigenous community and recently attending a conference in Baltimore through PVN. Take it away, Cherie!

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Patient Partner Perspective: 7 Key Patient Engagement Tips from the IAP2 Conference

[rt_reading_time label=”Reading Time:” postfix=”minutes”] The International Association for Public Participation (IAP2) recently held their North American conference in Victoria and PVN sponsored three patient partners to attend this great learning opportunity. If you’re unfamiliar with IAP2, this is the organization that created the public engagement spectrum tool that PVN…

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Feedback from Patients and Families Drives Improvement at Fraser Health

[rt_reading_time label="Reading Time:" postfix="minutes"] It appears to be a regular day on the rehabilitation floor at Ridge Meadows Hospital. Staff serve meals and check on patients, while families visit their loved ones — all in a day’s work. There’s something different on this day in particular, though: hospital volunteers, armed with iPads and positive attitudes, make the rounds at the bedside to ask important questions of patients and families about their stay. This is all part of a concerted effort by Fraser Health to take health care improvement ideas out of the boardroom and to the bedside through a partnership between patients, families and front-line health care teams. And the We Want to Hear from You: Real-time Patient Experience Survey is already making a difference at facilities across the Fraser Valley!

Continue reading… Health care volunteer surveys rehabilitation resident

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.