Posted
Deadline: Apply by
Open to National Region
Posted
Study Goals
The overarching goal of our research is to help Canadian health systems integrate equity in incident reporting and patient concerns (complaints) systems. Incident reporting and patient concerns systems are structured hospital processes for reporting, analyzing and addressing adverse events and patient concerns and contributing factors. However, these systems are not currently designed to attend to equity considerations such as the ways that ethnicity, language, and disability affect patient safety.
Through various research approaches, this study will identify the changes needed to ensure inclusion of equity features required to identify, study and address systemic sources of equity-related harm while being mindful of the potential need for new safety monitoring models.
Research Team
This study is being led by researchers affiliated with the University of Toronto and University of British Columbia with experience in patient safety, quality improvement, equity and restorative justice.
Level of Engagement
Consult
Eligibility Criteria
Specific health care experiences (please provide details).
As part of this research, we are seeking to conduct one-on-one interviews with individuals (“patients”) who have experienced an adverse event while hospitalized and whose experiences may have been shaped by equity-related factors. We are interested in speaking with individuals who did or did not participate in hospital voluntary incident and/or patient concerns reporting system processes. We are also interested in interviewing family members and/or caregivers of these individuals. These individuals will be from the provinces of Alberta, British Columbia or Ontario.
If interested, please contact Brett Diaz.
Each individual will participate in one interview that will take 30-60 minutes to complete. Interviews will be conducted virtually over Zoom meeting software or by telephone if preferred.
• Interviews will take place between April and August 2025.
• Each participant will be interviewed once.
• Interviews will be scheduled to accommodate the availability of participants.
• Interviews will be conducted in English.
• Each interview participant will receive a Starbucks $25.00 gift card as a token of appreciation.
PVN membership required
No
Contact details
Brett Diaz
University of Toronto, Centre for Quality Improvement and Patient Safety
(250) 307-9200 — brett.diaz@utoronto.ca
