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Because your voice matters.

Participant, Workshop on Improving Flow in the Emergency Department

Posted • Last updated


Open to Interior Region, Patient partners in the central Okanagan area

Last updated

Interior Health wants to improve communication among health care teams for persons with mental health and/or substance use in the emergency department, as well as the overall patient experience. They are looking for a patient partner to share their insights.

Open to: Patient partners in the central Okanagan area

Lead Organization or Department

Interior Health, Mental Health and Substance Use


This project aims to create a plan for improved processes for Mental Health & Substance Use (MHSU) patient flow through the Emergency Department, while establishing processes to better maintain and establish connections with community MHSU services. Interior Health would like to involve a patient to help inform improvement of this process.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.  


  • Lived experience with mental health and/or substance use
  • Experience in large groups with multiple levels of people in an organization
  • Some understanding of quality improvement projects an asset but not required
If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.


Vacancies: 1 Date/Time: October 29 to November 2, 2018 from 800 to 1600. If the patient partner is not able to attend the whole five days then it is requested that they attend day one and then any combination of the following days. Location: In-person at Kelowna General Hospital, 5th floor, room MHSU 5318


Parking and per-diem for meals will be covered


This improvement workshop will be in the emergency department of Kelowna General Hospital with outreach into the community. The workshop is a Rapid Improvement workshop within a LEAN project. Participants are invited to provide input into process changes and the team will then enact them throughout the week, focusing on making sustainable changes.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.