Participant, Workshop on Improving Flow in the Emergency Department

Interior Health wants to improve communication among health care teams for persons with mental health and/or substance use in the emergency department, as well as the overall patient experience. They are looking for a patient partner to share their insights.

Open to: Patient partners in the central Okanagan area

Lead Organization or Department

Interior Health, Mental Health and Substance Use

Aim

This project aims to create a plan for improved processes for Mental Health & Substance Use (MHSU) patient flow through the Emergency Department, while establishing processes to better maintain and establish connections with community MHSU services. Interior Health would like to involve a patient to help inform improvement of this process.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.  

Eligibility

• Lived experience with mental health and/or substance use
• Experience in large groups with multiple levels of people in an organization
• Some understanding of quality improvement projects an asset but not required

If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

Vacancies: 1 Date/Time: October 29 to November 2, 2018 from 800 to 1600. If the patient partner is not able to attend the whole five days then it is requested that they attend day one and then any combination of the following days. Location: In-person at Kelowna General Hospital, 5th floor, room MHSU 5318

Reimbursement

Parking and per-diem for meals will be covered

Background

This improvement workshop will be in the emergency department of Kelowna General Hospital with outreach into the community. The workshop is a Rapid Improvement workshop within a LEAN project. Participants are invited to provide input into process changes and the team will then enact them throughout the week, focusing on making sustainable changes.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region
778.516.3308
cstathers@bcpsqc.ca