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Open to Interior Region, Patient partners in and around Williams Lake
Transitioning from the emergency department to community mental health and substance use services can be challenging. Interior Health invites you to take part in a working group aimed at improving the patient experience throughout this transition.
Open to: Patient partners in and around Williams Lake
Lead Organization or DepartmentInterior Health - Mental Health and Substance Use
AimInterior Health's Mental Health Substance Use (MHSU) department is working hard to improve quality of care for patients as they transition through care, from emergency to ongoing community care. It is important that patients have a voice in this work to ensure the processes and supports we are planning are effective and valuable. Patient partners will be an active part of the working group, and will be encouraged to participate in the creation and planning on a local level that has a regional reach.
Level of EngagementThis opportunity is at the level of involve on the spectrum of engagement (www.iap2.org). The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.
EligibilityThis engagement is ideal for patient partners who:
- have experience with the emergency department from a mental health and/or substance use perspective, either personally or with a family member/friend.
- are willing to participate in monthly meetings.
- are comfortable providing input and feedback, either in real time or later on a more individual basis.
- Vacancies: 2
- Format: Can be in person at the hospital or linked in by WebEx/Teleconference.
- Frequency: Monthly 2 hour meetings, every 4 weeks on Thurdays at 1030.
- Commitment: One week up to 6 months
ReimbursementAll pre-approved travel expenses will be reimbursed.
BackgroundThis working group is currently running with members from the hospital, Aboriginal Services, MHSU community and inpatient units, psychiatry, allied health and leadership. We are tasked with coming up with processes and tools to ensure improved quality of care for patients, support decreasing emergency department congestion, decrease avoidable re-hospitalizations and providing appropriate support and follow up for MHSU patients. The project focuses on the patient journey through the emergency department (ED) and considers 4 phases of the care: 1. How patients come into ED, 2. Patient care within ED, 3. How the community reaches in to support patients while they are in ED and 4. How the community MHSU services follow up after discharge from ED. It is important to have patient voices at the table to ensure the processes and supports we are planning are effective and valuable. The patient partner would be an active part of the working group, encouraged to participate in the creation and planning on a local level that has regional reach.
Engagement Leader Contact Information
Engagement Leader, Patient and Public Engagement | Thompson Cariboo