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Because your voice matters.

Virtual Participant, General Practice Service Committee (GPSC) Dialogue on Virtual Care – A Learning Exchange with Kaiser Permanente

Posted • Last updated


Commitment: Short-term

Connection method: Virtual

Open to Provincial Region

Last updated

Volunteer Opportunity

The General Practice Services Committee (GPSC) invites you to attend a province-wide online learning exchange about adopting virtual health care as a complement to in-person primary care.

Keynote speaker Dr Khang Nguyen is the Physician Director of the Virtual Medical Center and Clinical Call Center Kaiser Permanente, which administers one of the largest non-profit health care plans in the USA. Kaiser Permanente’s mission is to provide high-quality, affordable health care services and to improve the health of their members and the communities they serve.


Lead Organization/Department
Doctors of BC, Primary & Community Care Transformation

The aim of this event is to allow participants to:
Identify examples and emerging best practices for using virtual care modalities and in-person care to achieve access and quality in primary care
Formulate ways to support team based care and virtual care in a manner that supports informational and relational continuity
Develop increased capacity of primary care teams (with the use of technology) in a way that provides person and family centred care, to enable patient health outcomes to be achieved through the important relationship between patients and their primary care providers

The role of the patient partners is to offer their perspective in discussions on the current virtual care system. Virtual care is largely about patient access, so we would like to hear from patient partners to help us better understand their experience(s) of virtual care. Patient partners will be participating in small break out room discussions and will also have the opportunity to contribute to the facilitated discussion.

Level of Engagement
A learning event.

Open to patient partners across the province who:
Have experience of accessing primary care services via a virtual appointment either directly or as a family member/ care giver
Are comfortable sharing their story/experience with a large group of stakeholders
Are comfortable attending an online event

If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell.

• Number of vacancies: 2
Date and Time: June 7 2021, 8.15am-12pm
Location: Virtual/online
Commitment: One time

No out of pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria, but have concerns about your ability to participate, please contact Cassy Mitchell to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

Healthcare professionals from across the province will be attending this event alongside patient partners to share their learnings around virtual care – i.e. Divisions of Family Practice, Primary Care Network partners, Doctors of BC, Ministry of Health, Health Authorities, First Nations Health Authority, etc.

The ‘Virtual Care Strategy Literature Summary’ is a report by the Joint Collaborative Committees’ Virtual Care Integration Council from 2020. This report includes recommendations and notes that “with the current rate of progress, it is likely to take many years for Canada to achieve the level of virtual care that is currently being delivered by systems such as Kaiser Permanente.” This event is an exciting opportunity to learn from Kaiser Permanente, which is recognized internationally as leading the way in delivering primary care virtually.

Health Care Partner Contact Information

Cassy Mitchell
Engagement Leader, Patient and Public Engagement | Provincial

From Our Community

Christine Wallsworth

Patient Partner, Vancouver

Christine Wallsworth

Patient and family partners should not be a check box on research proposals! They need to be involved right from the start. I know patient and family partners are doing their part by providing their knowledge to researchers from their lived experience.  It’s a win-win for us to work together through PVN to make sure our input drives improvements.