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Because your voice matters.

Virtual Care Services Patient Experience & Support Improvement Program Rapid Response Group

Posted • Last updated

Closed

Commitment: Long-term

Connection method: Virtual

Open to Vancouver Island Region

Last updated

Role description
We are seeking Patient Partners to help improve the quality, clarity and usability of our Virtual Care Services. Patient Partners will contribute lived experience to ensure that digital health tools, patient-facing materials and support services are accessible, understandable and responsive to real patient needs.

Commitment: 18 months

Connection method: MS Teams

Open to: Patient partners from Vancouver Island – participants do not need to be PVN member

Patient Partner input will help:
• Improve clarity and accessibility of virtual care materials
• Strengthen patient confidence in using digital health services
• Enhance responsiveness and empathy in support desk services
• Reduce barriers to care and improve patient satisfaction
• Keep the patient voice at the centre of all improvements, ensuring services reflect real needs, experiences and expectations

Opportunities for Involvement: Approximately 2-4 hours per month for 18 months. Flexible participation based on availability. Starting July 6, 2026.

Level of engagement: Consult

Number of positions available: 8-10

Honorarium: No honorarium other than reimbursement for any required participation costs

RSVP: If you’re a member of the Patient & Public Partnership Program, submit your expression of interest here.

Not a member yet? Visit our website here to join our program or email us at patient.experience@islandhealth.ca for more details.

 

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.