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Because your voice matters.

Urgent Virtual Care Coordination Planning Meeting in Vancouver



Commitment: One-time

Connection method: In-person

Open to Fraser Valley & Lower Mainland


The Urgent Virtual Care Coordination Project aims to deliver a virtual urgent triage, assessment and care coordination pathway that is integrated, easy to navigate and provides patients with respectful, culturally safe care in the right place, at the right time, with the right provider.​ On May 3rd, 2024 we are gathering for a Planning Day Workshop, which will bring together key players to design how this project will come to life.

Patient Partner Contribution: We would like to extend the invite for a patient partner to attend Planning Day and provide their experience, ideas and thoughts in collaboration with our partners.

Logistics: The meeting will take place in the Vancouver area, in-person. It will be an approximately 8 hour meeting, including a catered lunch and coffee breaks. Travel and time will be compensated. There may be opportunities for additional engagement after this event.

Level of Engagement

This opportunity is at the level of Involve on the IAP2 Spectrum of Public Participation.


  • Willing & comfortable to share health care experiences in a group setting
  • Comfort with public speaking
  • Specific health care experiences [details below]
  • An interest in improving health care services
  • The time to participate in the engagement opportunity
  • The focus of this work is accessing urgent care - so any patient partners that would be willing to speak on their experience accessing (or having difficulty accessing) urgent care, this would be very relevant. The patient partner will need to be able to attend the Planning Day in person on May 3rd, 2024.

Patient Partners ARE required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Madison Desbiens
Leader, Virtual Health, Provincial Virtual Health | Provincial Health Services Authority
(519) 380-5121

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.