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Because your voice matters.

Trial Run, Patient Pathway and Flow, Seniors Health and Wellness Centre | Kamloops North Hills Mall

Posted • Last updated


Open to Interior Region, Patient partners in the Kamloops area

Last updated

Attention Kamloops Patient Partners! Staff at the new Seniors Health and Wellness Centre in Kamloops would like your help to provide a smooth and supported flow of care at the new Centre. If you would like to take part in a trial run of the patient pathway through the centre and provide feedback and recommendations, please take a closer look at this opportunity.

Open to: Patient partners in the Kamloops area

Lead Organization or Department

Interior Health- Access & Flow, Clinician Nurse Specialist, Gerontology


To identify any areas for improvement in the proposed patient pathway of the new Seniors Health and Wellness Centre.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement ( The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


Preference will be given to older adults who are interested in taking a journey through the new centre in the role of a new patient and willing to make recommendations to the group of care providers.


  • Vacancies: 2
  • When: April 5, Time TBD
  • Format: In-person walk through providing verbal and/or written feedback
  • Location: 700 Fortune Dr. Kamloops North Hills Mall - Seniors Health and Wellness Centre


Parking & transportation costs ( within the Kamloops area) will be covered.


The development of the Seniors Health and Wellness Centre (SHWC) at the North Hills Mall is a new Specialized Care Program specifically focused on older adults. Seniors Health has been identified by Interior Health as a strategic priority and efforts are being made to ensure that the voices of older adults are heard in the development of the centre, which includes education of the staff and trial runs of the patient pathway. PVN Patient Partners were included in the education of the SHWC for Kelowna and the staff were overwhelmingly supportive of this approach and appreciated the stories and recommendations of the Patient Partner representatives.

Health Care Partner Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo


From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.