Because your voice matters.

Trial Run, Patient Pathway and Flow, Seniors Health and Wellness Centre | Kamloops North Hills Mall

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Open to Interior Region, Patient partners in the Kamloops area

Last updated

Attention Kamloops Patient Partners! Staff at the new Seniors Health and Wellness Centre in Kamloops would like your help to provide a smooth and supported flow of care at the new Centre. If you would like to take part in a trial run of the patient pathway through the centre and provide feedback and recommendations, please take a closer look at this opportunity.

Open to: Patient partners in the Kamloops area

Lead Organization or Department

Interior Health- Access & Flow, Clinician Nurse Specialist, Gerontology

Aim

To identify any areas for improvement in the proposed patient pathway of the new Seniors Health and Wellness Centre.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement (www.iap2.org). The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

Preference will be given to older adults who are interested in taking a journey through the new centre in the role of a new patient and willing to make recommendations to the group of care providers.

Logistics

  • Vacancies: 2
  • When: April 5, Time TBD
  • Format: In-person walk through providing verbal and/or written feedback
  • Location: 700 Fortune Dr. Kamloops North Hills Mall - Seniors Health and Wellness Centre
 

Reimbursement

Parking & transportation costs ( within the Kamloops area) will be covered.

Background

The development of the Seniors Health and Wellness Centre (SHWC) at the North Hills Mall is a new Specialized Care Program specifically focused on older adults. Seniors Health has been identified by Interior Health as a strategic priority and efforts are being made to ensure that the voices of older adults are heard in the development of the centre, which includes education of the staff and trial runs of the patient pathway. PVN Patient Partners were included in the education of the SHWC for Kelowna and the staff were overwhelmingly supportive of this approach and appreciated the stories and recommendations of the Patient Partner representatives.

Health Care Partner Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo
250.879.1077
jfoidart@bcpsqc.ca

 

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.

Members of the BCPSQC pose for a team photo at the Quality Forum 2019.

Health Quality BC administers the Patient Voices Network. Using evidence-informed strategies, the Council shifts culture, improves clinical practice and advances person- and family-centred care to support high-quality care for every person in our province.