Posted
Closed
Commitment: Short-term
Connection method: Virtual
Open to Fraser Valley & Lower Mainland
Posted
Join us as a patient advisor for the New St. Paul’s Hospital Project. We’re looking for patients to shape the design of the ‘I’m Here Now!’ Remote Waiting system we’re creating for clinic patients. As a Patient Advisor, you will provide your input, test the system and make a meaningful impact towards an enhanced clinic experience at the new hospital.
Remote Waiting will be piloted at the current St. Paul’s Hospital site at select clinics to ensure it’s ready for rollout at the new hospital opening in 2027.
Patients and family partners supporting the design of this solution will play a pivotal role in ensuring the Remote Waiting system features meet the needs of patients.
Patients and family partners will:
1. Offer feedback and user experience to the system’s design mock-ups
2. Provide input on post-visit patient survey to ensure it collects meaningful feedback from patients who have used the system
3. Attend three, one-hour long virtual sessions
Virtual meetings for the I’m Here Now! Remote Waiting system working group will be scheduled based on patient partner availability. We hope to begin this work in mid to late June 2025 and expect to wrap up by August 2025.
Honorarium:
An honorarium will be provided to thank participants for their time and contributions.
Level of Engagement
This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.Eligibility
- Specific health care experiences [details below]
- Have access to technology and the internet to participate in the engagement opportunity
- Comfortable using technology to attend online/virtual meetings
- An interest in improving health care services
- The time to participate in the engagement opportunity
- Eligible participants will require: 1. A mobile phone with internet access to test the remote waiting functionality. 2. A device with a larger screen (e.g. tablet, laptop, or desktop) to review early visual drafts of the system and participate in virtual meetings. 3. Comfort using technology to attend virtual Microsoft Teams meetings. 4. Lived or current experience attending, or supporting someone to attend, hospital outpatient appointments in the Lower Mainland.
