Tester, Office of the Senior Advocates Home Support Survey

Volunteer Opportunity
Would you like to be involved in testing the second provincial home support survey by the Office of the Seniors Advocate of BC? Once launched this survey will inform the delivery of home support services for almost 10,000 clients and their family members across the province.

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Lead Organization/Department
Northern Health, Elder Program

Aim
The Office of the Seniors Advocate and BC’s Centre of Patient Centred Measurement (PCPCM) are preparing a second provincial wide survey about home support services in BC.
Northern Health would like to ensure that the experience of clients and caregivers of home support services in Northern BC are a part of developing this survey. Northern Health’s role is to pass on your contact information to the Office of the Seniors Advocate, and the staff at BC Centre of Patient Centred Measurement will contact you for this engagement.
Your opinions will help to improve the questions for this survey about home support services in British Columbia.
Home Support is a vital service supporting seniors and persons with disabilities in British Columbia and is provided under the provincial Home and Community Care Program. Testing the provincial survey with clients and care givers who currently have lived experience of home support services will help to validate the questions being asked.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility
• Open to patient partners from the Northern region who:
– Have access to and are comfortable using technology
– Client with current lived experience as a current consumer of publicly funded home support services.
– Caregivers with current lived experience providing support to a client of publicly funded home support services.
– Client and Caregiver can be from the same household
– Clients and Caregivers can be of any age

If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cathy Almost.

Logistics
• Number of vacancies: unlimited
• Date and Time: possibly complete by April
• Location: Online – Video Conference or phone
• Commitment: three times, Total estimated time 3 hours
1. Screening phone call – The experienced team at BCPCM will screen applicants in order to ensure a representative sample of participants. Screening involves the collection of demographic and contact information.
2. Survey – A copy will be mailed to participants with a prepaid return.
3. Follow-up interview – to gather your feedback about the survey and questions asked

If you would like to participate in this opportunity, but have concerns about your internet provider and data limit, please contact Cathy Almost at calmost@bcpsqc.ca, otherwise no expenses are anticipated.

Reimbursement
If you would like to participate in this opportunity, but have concerns about your internet provider and data limit, please contact Cathy Almost at calmost@bcpsqc.ca, otherwise no expenses are anticipated.

Background
This will be the second provincial home support survey to be undertaken by the Office of the Seniors Advocate and administered by BC Patient Centred Measurement. This first was in Sept 2016 and infomed the Listening to Your Voice Report: Home Support Survey Results; with the report identifying areas requiring attention. Recommendations were subsequently made to service providers and policy makers regarding the home support system. As the BC Office of the Senior Advocates prepares to launch its second home support survey Health Authorities across the province are being asked to validate the survey with clients and care givers who currently use home support services.

Health Care Partner Contact Information

Cathy Almost
Engagement Leader, Patient and Public Engagement | Northern Region
250-615-9932 calmost@bcpsqc.ca