Participant, Patient Safety Disclosure Survey

The Provincial Health Service Authority would like you to complete a survey to learn about what matters most when health care providers disclose a patient safety event to the public.

Open to: Patient partners across the province

Lead Organization or Department

Provincial Health Service Authority Patient Experience and Accreditation

Aim

Provincial Health Services Authority (PHSA) has developed a patient experience survey to understand your perspectives on patient safety events and what matters most to patients when they are shared with the public. Data from the survey will be used to improve PHSA disclosure procedures and the experience of every patient who accesses our services.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

• Patient partners who have experienced a patient safety event or have a family member who has experienced a patient safety event are preferred
• Must have access to a device with Internet

We would like to hear from patient partners from different communities across BC.

Logistics

Vacancies: 20 Time, Date, Location: The survey can be completed once at the time that is most convenient for the patient partner Commitment: One-time. PHSA will email you a link to an online survey

Reimbursement

No expenses anticipated.

Background

This opportunity has come about because PHSA has a responsibility to disclose patient safety events to patients and families. The purpose of disclosure is to improve the quality of care a patient receives, ensure the patient is fully informed, and build mutual trust and respect with the patient and their family. Disclosing patient safety events serves to enhance patient safety by reinforcing the values important to a culture of safety: honesty, respect and transparency. PHSA values feedback from patients and families and encourages them to share their perspective on the patient safety event and disclosure process. Engaging patients and families via a survey regarding disclosure policies and procedures is one way of understanding and honouring patients and families’ experiences and including their voices.

Health Care Partner Contact Information

Kathryn Proudfoot
Engagement Leader, Patient & Public Engagement | Provincial
604.668.8246
kproudfoot@bcpsqc.ca