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Because your voice matters.

Speaker, Patient Panel on Authentic Engagement

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Open to Northern Region, Patient partners in the Northern Health region

Last updated

Share your authentic patient engagement story with a group of Northern Health staff studying quality improvement.

Open to: Patient partners in the Northern Health region

Lead Organization or Department

BC Patient Safety & Quality Council (BCPSQC) Northern Health (NH)

Aim

BCPSQC Engagement Leaders have been invited to deliver a two-hour workshop on authentic patient engagement to NH Quality Improvement training students across the region. Part of this workshop will highlight real-world successes and challenges faced by PVN Patient Partners.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

  • Comfortable with public speaking and sharing your story
  • Able to speak about both positive and negative experiences with patient engagement
  • If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cathy Almost or Anthony Gagné.

Logistics

  • Vacancies: 3, representing each community where training will be delivered (Terrace, Fort St. John and Prince George)
  • One-time commitment: Wednesday, November 8, 1 –  3pm
  • Various locations in Northwest, Northern Interior and Northeast

Reimbursement

Pre-approved mileage will be covered.

Background

What is the Quality Improvement Training at Northern Health about? In 2012, Northern Health identified the need to establish a quality improvement training program for employees and physicians. Quality improvement methods empower staff at all levels to identify problems and create solutions to improve care from a patient/client perspective. Quality improvement practices help dig into problems and improve care delivery processes, from the simple to the complex. Some of the key methods used are The Model for Improvement, and ‘Lean’ or Toyota Production System methods. There are different levels of training available at Northern Health. Each year Northern Health invites staff to participate in Intermediate Quality Improvement training which is an intensive six month course where participants practice their new skills with a real-world improvement project. Five in-person training days are held with classes in Prince George, Terrace and Fort St. John. There are 50 participants enrolled this year across the north. Each year Patient Voices Network is invited to do a two-hour workshop within the five days of training on how to engage patients/clients in improving care.  Your insights on how to work with the public are invaluable for students.

Engagement Leader Contact Information

Cathy Almost
Engagement Leader, Patient and Public Engagement | Northern BC
250.615.9932
calmost@bcpsqc.ca

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.