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Featured Patient, BC Patient Safety & Quality Council and Patient Care Quality Program Tenth Anniversary Video

Posted • Last updated


Open to Provincial Region, Patient partners from across the province

Last updated

Ten years ago, the Minister of Health announced the creation of the BC Patient Safety & Quality Council and the provincial Patient Care Quality Program. It is now time to look back and celebrate the achievements and impacts of these two organizations, and we need your help! If you have experience with programs from either of these organizations and have a story that would help us share the impact these organizations have had in our province, we’d love to interview you for a short video.

Open to: Patient partners from across the province

Lead Organization or Department

BC Patient Safety & Quality Council, and Ministry of Health, Patient Care Quality Program


The Ministry of Health is hosting a 10th anniversary celebration in November for the BC Patient Safety & Quality Council and the provincial Patient Care Quality Program.  This event will be attended by Ministry staff, health authority executives, review board members, BCPSQC council members, front line PCQO staff and other invited guests.  The event will highlight and celebrate work of the programs and include conversations about future directions.  We would like to hear from and include the patient voice in this event to ensure attendees understand and appreciate the value and impact these programs have on patients and families in BC. Patients who have experience with BCPSQC programs, or the Patient Care Quality Program, are invited to share their story in a short video interview.  Videos from patient partners around the province will then be amalgamated into a video that will be debuted at the event in November.  Video footage will be captured by regional BCPSQC staff when available or alternatively by yourself on your personal cell phone. Alternatively, if you would be more comfortable sharing your thoughts or story through a written submission please indicate in the RSVP form and we will gladly include them.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


Open to individuals across the province who have had experience connecting with either of these two organizations:
  • BC Patient Safety & Quality Council
    • Programs include: Change Day, What Matters to You, CLear, Quality Academy, Clinician Quality Academy, the Quality Forum, Patient Voices Network
  • The PCQO and/or a Patient Care Quality Review Board to resolve a complaint (on behalf of themselves or a family member)
If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.


Number of vacancies: 10-12 Date/Time: TBD. Filming must take place between October 15-30, 2018 Location: Patient partners will be filmed by regional BCPSQC staff. When BCPSQC staff are not available, selected candidates will be invited to submit their own video via their phones. Commitment: one-time video interview or video submission. Interview questions will be sent in advance to selected candidates.


No expenses are anticipated as filming will be done on personal cell phones and emailed in to the BCPSQC communications team. If travel or out-of-pocket expenses are required for filming, expenses will be reimbursed with prior approval by BCPSQC.


In 2008 during the Throne Speech, the BC Patient Safety & Quality Council & the Patient Care Quality Review Board Act were created. The BCPSQC was created to provide system-wide leadership to efforts designed to improve quality of health care in BC. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality. Over the last ten years, the BCPSQC has engaged patient partners in numerous activities and programs! Change Day, WMTY, CLear, Quality Academy, Clinician Quality Academy, and the Quality Forum are just a few initiatives that have been supported and enhanced through patient partner participation. The Patient Care Quality Review Board Act was introduced to establish a clear, consistent, timely and transparent approach to managing patient care quality complaints in British Columbia. This process provides patients in BC with the opportunity to better resolve concerns and further improve the quality of health care in BC, supporting a system that listens and learns. Ten years later, it is time to pause for reflection and celebration of the impact and changes that these two organizations have made. Please consider submitting your thoughts on what the impact of the BCPSQC, the PCQO, or the Patient Care Quality Review Boards has been.  

Health Care Partner Contact Information

Kira Tozer
Engagement Leader, Patient & Public Engagement | Vancouver Island

From Our Community

Pamela Jessen

Patient Partner, Langford

Pamela Jessen

The Patient Voices Network allows me to engage and educate others on various health-related topics. By sitting on various committees and taking part in many activities, I can create real change in health care for everyone. It’s so empowering!