Royal Inland Hospital Capacity Management Planning and Surge Planning

The Royal Inland Hospital is looking to:

Develop and implement a comprehensive, site-wide, surge protocol, that enhances patient access and efficiency, ensures decision transparency and consistency, establishes a clear escalation pathway, optimizes in-care evaluation for increased patient volume, and mitigates potential financial impact.

Part of this planning will be the utilization of transition (aka hallway) spaces for patients. While the team recognizes that this is not ideal, we want to ensure that our patients are informed about the reasons they may be admitted to a “transition bed” and that their safety is still top priority.

We are looking to develop patient communication to share with patients/families upon admission. We want to work with a patient partner to ensure that the information is understandable, addresses patient concerns, is transparent, culturally sensitive and appropriate for all patient populations.

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.

Eligibility

• An interest in improving health care services
• The time to participate in the engagement opportunity

Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Elise Teteris Improvement Consultant, Quality | Interior Health (778) 694-0250 elise.teteris@interiorhealth.ca