Skip to main content

Because your voice matters.

Review of and Input into Redevelopment of PHSA “Speak Up for Patient Safety” Procedure



Commitment: Short-term

Connection method: Virtual

Open to Provincial Region, Patient partners across BC


The current PHSA “Stop the Line” policy empowers employees, contractors, medical staff, and students to speak up immediately if they notice a risk to patient safety. This process encourages staff to point out behaviors or actions that could lead to errors or harm to patients, thereby intercepting or preventing adverse outcomes before they happen. While existing literature shows that “speaking up” is a key component of safe care, it has mainly centered on clinician voices, neglecting the perspectives of patients and families. Additionally, the nuanced consideration of cultural, racial, religious, gender, and other biases has often been overlooked.

We would like to amend the current policy to ensure that these factors are considered, and this engagement opportunity is a way to do so.

This engagement opportunity will be conducted virtually, and involve reviewing a draft procedure and providing input as to how the patient and family voice could be better reflected. The engagement opportunity could be done one-on-one or as a focus group, depending on partner preference.

This procedure is applicable to the wider Provincial Health Services Authority, which includes over 30 hospital sites and health improvement services, as well as over 24,000 staff.

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.


  • Willing & comfortable to share health care experiences in a group setting
  • Have access to technology and the internet to participate in the engagement opportunity
  • Comfortable using technology to attend online/virtual meetings
  • An interest in improving health care services

Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Michaela Watson
Manager | Quality & Strategic Projects, Quality, Patient Safety and Experience | Provincial Health Services Authority
(604) 230-5525

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.