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Because your voice matters.

Rapid Process Improvement Workshop – Operating Room Booking of Elective Surgeries

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Open to Interior Region, Patient partners from Thompson, Cariboo and Shuswap who access Royal Inland Hospital

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Care providers at Royal Inland Hospital would like your help to improve the process for elective surgeries from the time that the decision is made by the patient and surgeon through to when surgery is confirmed on the 2 day slate (two days prior to surgery). Please read on if you would like to bring your experience to this improvement group to share how you think the process might be improved, what challenges you experienced and what worked well.

Open to: Patient partners from Thompson, Cariboo and Shuswap who access Royal Inland Hospital

Lead Organization or Department

Interior Health - Lean Promotion Office

Aim

To improve the process for elective surgeries from the time that the decision is made by the patient and surgeon through to when surgery is confirmed on the 2 day slate (two days prior to surgery).

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement (www.iap2.org). The promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.

Eligibility

Recent experience with the elective surgery process either for self or a close (spouse/child) family member. Comfortable talking in front of a group of health care professionals.

Logistics

  • Vacancies: 2
  • Date: March 6-10
  • Format: In-person workshop. We would work with the patient partner's schedule and would gladly have them for as much/as little as they wished to participate. At minimum, a 4 hour block would be required.

Reimbursement

Pre-approved expenses will be reimbursed.

Background

The process of booking the surgery date is moving from the surgeon's office to the Booking Office at the hospital. Staff from the booking office, a surgeon, and workshop staff will be involved to determine the best process for moving forward.

Engagement Leader Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo
250.879.1077
jfoidart@bcpsqc.ca

 

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.