Posted • Last updated
Closed
Commitment: Short-term
Connection method: In-person
Open to Interior Region
Last updated
We would like to focus on making improvements to the patient journey from when a patient is in the Emergency Department at Kelowna General Hospital to the patient being admitted to a hospital Unit. This workshop will be approximately 5 days, Nov. 25 – 29.
We are looking for a patient partner who has experience being in the Emergency Department at Kelowna General Hospital and then being admitted to a Unit. The improvement event is approximately 5 days long (Nov. 25 – 29). The ideal patient partner is willing to share their experience and participate in trialing improvement ideas throughout the week.
Eligibility:
• Willing & comfortable to share health care experiences in a group setting
• Specific health care experiences [details below]
• An interest in improving health care services
• Ideally our patient partner would have experience going to the Emergency Department at KGH and then being admitted to a unit.
Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.
Logistics
• Location – Kelowna General Hospital
• Times – 8am-4pm Monday-Thursday, 8am-1pm Friday
• Expenses – We can reimburse parking, gas for transportation, and lunches.
• Draft Itinerary –
Monday – Learning Day – Quality Improvement principles are taught to the improvement team
Tuesday – Process flow mapping, future state mapping
Wednesday – Plan, Do, Study, Act (improvement ideas will be collected on Tuesday and the participants of the event will trial them)
Thursday – Plan, Do, Study, Act continuation
Friday – Report out our findings and successes and barriers from the week
If the time commitment is a barrier to any patient partners, then having them take part in the process flow mapping would be prioritized to incorporate the voice of the patient partners.
• Food /Catering – Attendees will be responsible for their own meals.
