Posted
Deadline: Apply by
Commitment: Short-term
Connection method: In-person
Open to Interior Region
Posted
We would like to focus on making improvements to the patient journey from when a patient is in the Emergency Department at Kelowna General Hospital to the patient being admitted to a hospital Unit. This workshop will be approximately 5 days, Nov. 25 – 29.
We are looking for a patient partner who has experience being in the Emergency Department at Kelowna General Hospital and then being admitted to a Unit. The improvement event is approximately 5 days long (Nov. 25 – 29). The ideal patient partner is willing to share their experience and participate in trialing improvement ideas throughout the week.
Eligibility:
• Willing & comfortable to share health care experiences in a group setting
• Specific health care experiences [details below]
• An interest in improving health care services
• Ideally our patient partner would have experience going to the Emergency Department at KGH and then being admitted to a unit.
Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.
Logistics
• Location – Kelowna General Hospital
• Times – 8am-4pm Monday-Thursday, 8am-1pm Friday
• Expenses – We can reimburse parking, gas for transportation, and lunches.
• Draft Itinerary –
Monday – Learning Day – Quality Improvement principles are taught to the improvement team
Tuesday – Process flow mapping, future state mapping
Wednesday – Plan, Do, Study, Act (improvement ideas will be collected on Tuesday and the participants of the event will trial them)
Thursday – Plan, Do, Study, Act continuation
Friday – Report out our findings and successes and barriers from the week
If the time commitment is a barrier to any patient partners, then having them take part in the process flow mapping would be prioritized to incorporate the voice of the patient partners.
• Food /Catering – Attendees will be responsible for their own meals.
Level of Engagement
This opportunity is at the level of Involve on the IAP2 Spectrum of Public Participation.Health Care Partner Contact Information
Ryan Benson Improvement Consultant, Quality | Interior Health (250) 469-7070 ryan.benson@interiorhealth.caInterested?
Apply by .
