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Because your voice matters.

Rapid Process Improvement: Quick Response Team | RIH Emergency Department

Posted • Last updated


Open to Interior Region, Patient partners who access Royal Inland Hospital for emergency services

Last updated

Do you have a passion to help get elderly patients through the emergency department in a timely manner? If so, come and support our rapid improvement workshop in-part or in-full in June!

Open to: Patient partners who access Royal Inland Hospital for emergency services

Lead Organization or Department

Interior Health - Royal Inland Hospital, Adminstration


To improve the process of discharging or referring frail elderly patients from the emergency department at Royal Inland Hospital.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement ( The promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.


We would really like an elderly patient or family member who has been through the emergency department and had an extended stay as they were waiting for referral to another service, ideally a community service or waiting to be admitted. Comfort in sharing their experiences and working in a group setting to discuss ways of improving the services would be an asset.


  • Vacancies: 1
  • Format: In-person Rapid Process Improvement Workshop
  • Dates and Times: The RPIW is June 5 - 9, ideally we would like someone to come and join us on Monday June 5 from 1300-1600 and Tuesday June 6 from 0900-1600. Any additional time they can spare on Wednesday June 7 and Thursday June 8 from 0900 to 1600 and Friday June 9 from 0800 to 1200 would also be greatly appreciated.


Pre-approved travel and parking expenses will be reimbursed. Please note: Snacks will be provided for part day participation. For full day participation, a lunch voucher for the cafeteria will be provided in addition to morning and afternoon snacks.


We are trying to reduce the capacity issues in the emergency department by streamlining the process provided by the quick response team to the frail elderly to try and get them to the appropriate community service in a timely manner. This will help patients get to the correct service and reduce the congestion in the emegency department.

Health Care Partner Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo


From Our Community

Pamela Jessen

Patient Partner, Langford

Pamela Jessen

The Patient Voices Network allows me to engage and educate others on various health-related topics. By sitting on various committees and taking part in many activities, I can create real change in health care for everyone. It’s so empowering!