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Because your voice matters.

QI Patient Partner, togetherQI: A Team Based Improvement Movement – Royal Columbian Hospital (RCH)

Posted • Last updated


Commitment: Long-term

Connection method: Virtual

Open to Fraser – Vancouver Coastal

Last updated

Volunteer Opportunity
Improving the quality of health care services is a group effort involving those that receive care working together with those that provide it. Royal Columbian Hospital are seeking two patient partners to assist in empowering direct care teams to plan, implement and test quality improvement ideas.


Lead Organization/Department
Professional Practice – Fraser Health

• To ensure the best care possible through achieving the best health care outcomes and experience for patients, families as well as providers.
• Patient partners will provide the patient and family perspective at the various stages of the improvement model, including:
– Advising on ways to engage and gather input patients and families on the units, and
– Sharing how the changes will impact the patient experience.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement ( The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns and provide feedback on how your input affected the decision.

• Have experience with hospital care.
• Are excited about health care quality improvement.
• Thrive being a part of a team.

If you have a strong interest in this work but have not yet completed a PVN orientation and Patient Partner Commitment, are unsure if your experience is a good fit, please contact Jami Brown directly. There will be an informal conversation about the opportunity. The goal is to find the best fit for all involved

• Number: 2.
• Date/Time: To be determined in consultation with successful patient partners.
• Commitment: Weekly connection, when you are available, with the coordinator via the phone. Potential in-person meetings at the Royal Columbian Hospital if interested and available. One week to six months.
• Location: Telephone or via Microsoft teams. Possibly of in person at RCH if it works for all involved.

No out-of-pocket expenses are anticipated for this engagement opportunity. If travel is required, reimbursement will follow the Fraser Health travel policy. However, if you meet the eligibility criteria, but have concerns about your ability to participate, please contact Jami Brown- to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

togetherQI (tQI) is a quality improvement framework that enables hospital unit teams to use their knowledge and skills leading quality improvement at the point-of-care. tQI works with hospitals across Fraser Health in supporting point-of-care teams to make and sustain improvements that they want to see.

tQI fosters interprofessional decision-making with all staff and patients to work in opportunities for improvement.

Find more information on quality improvement from the Institute for Healthcare Improvement.

If you have additional questions about this volunteer opportunity, please contact:
Jami Brown | BA, MAPC (she/her/hers)
Engagement Leader
BC Patient Safety & Quality Council

From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind