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Because your voice matters.

Penticton Regional Hospital – Rapid Process Improvement Workshop (Emergency Department)

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Open to Interior Region, Patient partners in the Penticton area

Last updated

Do you have an interest in helping improve the patient experience in the Emergency Department at Penticton Regional Hospital? From patient registration, through to admittance or discharge, we are seeking to make improvements with your help!

Open to: Patient partners in the Penticton area

Lead Organization or Department

Interior Health


The aim of this initiative is to improve the patient experience in the Emergency Department. Having a patient participate will allow staff to consider impact to patient care while we try to generate improvement ideas.

Level of Engagement

This opportunity is at the level of collaborate (at a local community or program level) on the spectrum of engagement (  The promise to you is that the health care partner will look to you for advice in decision making, developing alternatives, and solutions and include your recommendations into the decision as much as possible.


  • The Emergency Department is a busy location of the hospital, volunteers need to be comfortable and mobile in that environment
  • Willingness to share your experience/story and provide input throughout the week
  • Physical ability to be walking in hospital between workshop room and the Emergency Department
  • Patients should have previously attended a PVN orientation session.  If you have not attended an orientation but are interested, please contact the Engagement Leader directly to see if accommodations may be possible


  • Vacancies: 2
  • March 6-10, 2017, there will also be a future review post event
  • 8:00 am – 4:00 pm
  • If the PVN volunteer cannot commit to the whole week, there is flexibility to attend partial days or part of the week
  • The session will be held at Penticton Regional Hospital


Parking and lunch will be reimbursed.


During the five days, you will learn about Lean, and work with Penticton Regional Hospital staff to understand the current state, identify ideas to improve the process flow and eliminate waste within the process while adding value to the patient experience. This workshop is to help implement a Discharge Navigation toolkit that is a deliverable of the Regional Access, Flow and Transitions strategy.  Participants in this workshop may include:
  • Nursing (RN and LPN)
  • Unit Clerk
  • Patient Care Coordinator
  • Nurse Manager
  • Physiotherapist/Occupational Therapist
  • Social Work
  • Transition Liaison
  • LEAN Consultants
  • Practice Lead, Regional Initiatives, ALC/Access & Flow
  • GP(s) – advisory role
  • Interior Health feels the patient voice is integral to their improvements to ensure they are not just meeting the organization’s needs, but the main stakeholder as well.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region


From Our Community

Ovey Yeung

Patient Partner, Vancouver

Ovey Yeung

Being involved in the Patient Voices Network has broadened my understanding of the system and helped me empathize with health care challenges and limitations. What matters to me is to walk away feeling that my experience matters, that I matter!