Skip to main content

Because your voice matters.

Penticton Regional Hospital Discharge Process Workshop

Posted • Last updated


Open to Interior Region, Volunteers in the Penticton area

Last updated

Have you been a patient or supported a patient at Penticton Regional Hospital? Here is a chance to contribute to some improvements with the discharge process at a workshop in November.
Open to: Volunteers in the Penticton area

Lead Organization or Department

Interior Health


The purpose of this Rapid Process Improvement Workshop is to improve the patient discharge processes at Penticton Regional Hospital (PRH).

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement ( The promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.


  • Preference will be given to a volunteer who has been an inpatient on a medical unit at PRH (not for surgery), whose length of stay was at least 3 or more days, and involved interactions with at least one allied health service (Physiotherapy, Occupational Therapy, Social Work, etc.), or was the primary caregiver of a patient with same criteria.  (If you are interested, but do not fit this criteria please RSVP as this is only a preference)
  • Patients should have previously attended a PVN orientation session.  If you have not attended an orientation but are interested please contact the Engagement Leader directly to see if accommodations may be possible


  • Vacancies: 1
  • The workshop runs for four full days, Monday through Thursday, with half day on Friday (see below for alternate ways to participate)
  • November 14-18, 2016, there will also be a 90 day review post event
  • Monday-Thursday 8:00 am – 4:00 pm and Friday 8:00 am – noon
  • If the PVN volunteer cannot commit to the whole week, they would appreciate participation in the earlier part of the week to ensure they capture the patient voice and understanding of their experience. The other option for participation is to have the volunteer provide their experience via written or oral presentation
  • The session will be held at Penticton Regional Hospital


Parking and meal voucher (coffee and lunch) will be provided


During the five days, you will learn about Lean (see definition below), and work with PRH staff to understand the current state, identify ideas to improve the process flow and eliminate waste within the process while adding value to the patient experience. This workshop is to help implement a Discharge Navigation toolkit that is a deliverable of the Regional Access, Flow and Transitions strategy.  Participants in this workshop will include:
  • Nursing (RN and LPN)
  • Unit Clerk
  • Patient Care Coordinator
  • Nurse Manager
  • Physiotherapist/Occupational Therapist
  • Social Work
  • Transition Liaison
  • LEAN Consultants
  • Practice Lead, Regional Initiatives, ALC/Access & Flow
  • GP(s) – advisory role
  • The plan is to develop standard work to streamline communication within the interdisciplinary healthcare team,  and ensure the patient and/or patient representative is integral to goal setting and discharge planning, starting upon admission to the inpatient unit.  They want to create a plan for improved processes within key areas of discharge planning for inpatients at PRH.
  • Interior Health feels the patient voice is integral to their improvements to ensure they are not just meeting the organization’s needs, but the main stakeholder as well.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region


From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.