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Because your voice matters.

Patient Speaker, Board Training Program for Governance of Quality and Safety

Posted • Last updated


Open to Provincial Region, Patient partners across the province

Last updated

Have you previously participated in health care improvements? Would you like to share your ‘patient partner’ insights with a local health authority board of directors who are keen to expand their knowledge and skills in governing for quality and safety?

Open to: Patient partners across the province

Lead Organization or Department

BC Patient Safety & Quality Council (BCPSQC), Learning & Strategic Initiatives Department


A one-day ‘Board Training Program for Governance of Quality and Safety’ is being offered to a number of health authority boards in December 2017 and early 2018. A key part of this training will be a one-hour introductory session focusing on patient- and family-centred care. By the end of that session the objectives are for participants to be able to:
  1. Describe patient- and family-centred care;
  2. Realize the critical importance of understanding the patient journey; and
  3. Reflect the augmented view of quality generated through insight and experience of patients, families, caregivers and the public within the board and throughout the organization.
We are seeking two patient partners from each relevant region to share their experience with engagement in health care improvement. We are hoping the patient partners will highlight examples of the impact patient engagement can have at the system, community and individual levels of care. This opportunity will involve a 1-2 hour teleconference preparation session with the supporting faculty member and program lead. The purpose of the preparation session is to discuss audience details, guidance on talking points, and to address any questions patient partners may have.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


This opportunity is ideal for patient partners who have: • Identified examples of the impact patient engagement brings to broadening leadership and improvement team perspectives while enhancing service for patients. • Comfort speaking in front of large groups with the use of a microphone (Interior = 20 people, Lower Mainland/Fraser Valley = 80 People) If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Jacquelyne Foidart directly.


  • Vacancies: 2 per regional training session (10 total)
Scheduled sessions will take place in the afternoon from approximately 1:30-2:30 pm. Patient partners will be asked to arrive 30 min prior to the session start time and are welcome to join the group for lunch prior to this:
  • Interior Health Board Training Session - Dec 6  in Kelowna
  • Vancouver Coastal Health, Providence Health Care, Fraser Health and Provincial Health Services Authority Board Training Session - Dec 8 in Richmond
  • Northern Health Board Training Session - TBD, 2018
  • Vancouver Island Health Board Training Session - TBD, 2018
  • First Nation Health Authority Board Training Session - TBD, 2018
We understand it is difficult to put your name forward for an event with date and location yet to be determined. We ask that you RSVP if the opportunity is of interest to you with the knowledge that you will not be held to a commitment if the determined dates do not suite your availability.


Expenses related to travel (i.e. transit, parking, mileage) to attend the session will be reimbursed in accordance with provincial government travel policy.


The goal of the Board Training Program for Governance of Quality and Safety is to increase the overall knowledge and skills of board members with regards to governing the quality and safety of health services being delivered by their organization. This program will be provided through an interactive one-day session, with a goal of ensuring a common base of knowledge and skills in governing quality and safety of care throughout the province. The initial iterations will focus on delivering the program to all existing health authority board members through a series of regional workshops. By the end of the training, the objectives are for attendees to be able to: 1. Articulate their responsibilities as board members of a health service delivery organization for the quality of care provided; 2. Have confidence in assessing and strategically questioning the performance of the organization; 3. Comprehend their role in shaping the culture of the organization and supporting improvement; and 4. Recognize the necessity of and strategies for engaging with patients and families.

Engagement Leader Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo


From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.