Patient Perspectives on Communication of Team-based Care and Primary Care Transformation in BC – Innovation Support Unit and Health Quality BC

ISU and HQBC have been supporting the Team-Based Care (TBC) Advisory where questions on patients’ views of TBC have frequently been brought forward. A gap exists on what communication would help: 1) Patients understand team-based primary care/its benefits, 2) Clinic staff communicate TBC to patients. Public-facing communications about primary care transformation have mostly focused on government/provider views, not patient input. Virtual interviews & focus groups will be conducted with patients. Data will be de-identified.

1. Determine patient perceptions of TBC
2. Identify gaps in communication about TBC
3. Learn what patients need for communication about TBC

Outputs
– Summary: perceptions, concerns, & gaps from patient perspective
– Recommendations for resources that could be developed & best practices to support clinics in communicating with patients about TBC, etc.

We’re seeking patients with diverse lived experiences, especially rural/urban, life stages/ages, attached/unattached patients, & intersectional identities. People are not required to disclose private aspects of their identity but we may seek to include under-represented voices so if you wish to share, we welcome that.

Link to express your interest: https://ubc.ca1.qualtrics.com/jfe/form/SV_0uiDG27JW7ELeom

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.

Eligibility

• Have access to technology and the internet to participate in the engagement opportunity
• Comfortable using technology to attend online/virtual meetings
• An interest in improving health care services
• The time to participate in the engagement opportunity

Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Background

ISU and HQBC have been supporting the Team-Based Care (TBC) Advisory for years where questions on patients’ views of TBC have frequently been brought forward. A gap exists on what communication would help: 1) Patients understand team-based primary care/its benefits, 2) Clinic staff communicate TBC to patients. Public-facing communications about the transformation of primary care have mostly focused on government/provider views, not patient input. Objectives 1. Determine patient perceptions of TBC 2. Identify gaps in communication about TBC 3. Learn what patients need for communication about TBC Virtual interviews & focus groups will be conducted with patients. All data will be de-identified. Outputs - Summary of perceptions, concerns, & gaps from patient perspective - Recommendations for resources that could be developed and summary of best practices to support clinics in communicating with patients about TBC - Recommendations to address system-wide communication gaps - Presentation for the Team Up! Webinar in Oct. We are seeking a wide range of patients with diverse lived experiences, particularly rural/urban settings, different life stages/ages, attached/unattached patients, & intersectional identities (gender, socio-economic status, ethnicity, disability, religion, sexual orientation, status). People are not required to disclose private aspects of their identity but we may intentionally seek to include under-represented voices. If you are interested/comfortable sharing the unique perspectives you bring, we welcome that.

Health Care Partner Contact Information

Tlell Elviss Administration & Communications Lead, Department of Family Practice at UBC | Innovation Support Unit tlell.elviss@ubc.ca