Patient Partners, Virtual Health Team – Fraser Health

Volunteer Opportunity
Virtual health is an important part of delivering quality health care in British Columbia. Fraser Health wants to ensure health care delivered virtually is the best it can be and are seeking up to eight patient partners to support four virtual health opportunities: The Virtual Health Coordination Centre, patient experience survey, website re-design, and communication strategies.

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Aim
• To provide quality health care at a distance.
• Patient partners will support conversations about virtual health service delivery, provide the user perspective and highlight any gaps in services and/or the delivery of virtual health care.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

 Eligibility
• Have used Fraser Health services.
• Experience receiving virtual care (via video) for self or family or supporting a patient via video.
• Able to provide feedback on potential barriers to virtual care (e.g., lack of devices, digital literacy, lack of Wi-Fi, etc.) and help identify where resources should be focused and how to design/ implement virtual health changes.
• Comfortable providing feedback electronically (e.g., over video or using Microsoft Word/ PowerPoint)
• Access to internet and device (e.g., computer, tablet, smartphone, iPad, etc.)
• Rural/ remote perspective an asset, but not required.
A Meet and Greet will be a part of determining the best fit for both patient and health care partners prior to placement.

Logistics
• Number of patients: 4-8 (please see below for a breakdown of patient partner roles)
• Location: All connections will be by phone or Microsoft Teams
• Time Commitment & Date/Time Details: There are four opportunities available. Patient partners can choose to participate in more than one.

• • Opportunity 1: Participate in weekly Virtual Health Coordination Centre (VHCC) meetings. These meetings are virtual, every Thursday, from 3:00-3:45pm (45-minute meetings, plus 15 minutes to review the agenda ahead of the meeting). We are seeking 1-2 patient partners to participate for 6-12 months. In these meetings, we identify where we focus resources, share lessons learned, and discuss how we design/ implement virtual health changes. Membership includes senior clinical and operation leaders across the health authority.
  • Opportunity 2: Participate in the development, distribution, and analysis of a virtual health patient experience survey. We are seeking 1-2 patient partners; meeting times are TBD, but are anticipated to be bi-weekly over 3 months for 10-20 hours total. There is a possibility of an extension.
  • Opportunity 3: Provide input and feedback on the re-design of the Fraser Health Virtual Health website to support our patients, clients, and residents. We are seeking 1-2 patient partners; meeting times are TBD, but are anticipated to be bi-weekly over 3 months for 10-20 hours total. There is a possibility of an extension.
  • Opportunity 4: Provide input and feedback on the patient, client, and resident communication strategies regarding Fraser Health Virtual Health services. We are seeking 1-2 patient partners; meeting times are TBD, but are anticipated to be bi-weekly over 3 months for 10-20 hours total. There is a possibility of an extension.

Reimbursement
Virtual opportunity at present. If in-person meetings are available into the future, preapproved expenses related to travel to in person meetings would be reimbursed according to the Fraser Health Travel policy (including mileage, parking, and public transit).

Background
The VHCC was established in 2020 to support the implementation and sustainment of virtual care across the health authority in support of the Covid-19 response. The VHCC supports the clinical and technical coordination of virtual health services.
Terms-of-Reference

Health Care Partner Contact Information

Jami Brown
Engagement Leader, Patient & Public Engagement | Fraser Valley Region
604.510.0449 jbrown@bcpsqc.ca