Patient Partners for Digital Front Door, Island Health

Island Health is transforming the way clients can access services by introducing a Digital Front Door to request supports (via ISLH webpage) and by introducing a centralized 1-800# clients can contact to seek supports or access to services within Island Health.

Background
There are four elements which require Patient Experience support:
1) Redesigned Island Health Webpage, including Chat Bot and Digital Assistant.
2) Digital Front Door Service Request Form (how patients submit digital requests to navigate services @ Island Health)
3) Ask Island Health centralized 1-800# for all Island Health inquiries or service requests.
4) Branding, Marketing and External Communications related to Digital Front Door.

Patient partner engagement aims:
1) Consultation on the User Interface and User Experience of the Island Health Webpage
2) Verify the content is easy to understand
3) Recommendations to ensure the webpage is designed with cultural humility & sensitivity in mind.

The patient partner will be pulled in to support work when and as required. Joining working groups ad-hoc when we have specific items for consult or review. Emails/direct engagement for review of specific deliverables.

Additional Information
Project Charter, Terms of Reference and additional information will be provided as part of the EOI process, when and as required. Priority will be given in patient partner selection process for Indigenous patient partners and /or those with lived experience with substance use.

Estimated timeline of engagement
Long term (1 year with possibility for extension)

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.

Eligibility

• Willing & comfortable to share health care experiences in a group setting
• Specific health care experiences (lease provide details)
• Previous committee/working group experience
• Have access to technology and the internet to participate in the engagement opportunity
• Comfortable using technology to attend online/virtual meetings
• The time to participate in the engagement opportunity (having reviewed the Aim, Background and Logistics Information section)

Other Eligibility Criteria

• Indigenous background
• Lived experience (substance use)

Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Justin Sinding - Senior Project Manager, Enterprise Project Management Office (250)-634-4700 justin.sinding@islandhealth.ca