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Because your voice matters.

Patient Partner, New St. Paul’s Hospital Critical Care Patient Experience – Providence Health Care

Posted • Last updated


Commitment: Long-term

Connection methods: Virtual, In-person

Open to Fraser – Vancouver Coastal

Last updated

Volunteer Opportunity
Every patient that uses St. Paul’s critical care (intensive care unit, cardiac surgery intensive care unit, cardiac intensive care unit or high acuity unit) wants to have timely, appropriate, effective and safe care. The New St. Paul’s Hospital Critical Care team is looking to reshape how they provide care to their patients and families and are seeking six to eight patient partners to share their experience.


Lead Organization/Department
Providence Health Care – New St. Paul’s Hospital Redevelopment Project

Our goal is to improve the care experience for patients and their families who access critical care services.
The patient partners provide their perspective, based on their lived experience and workflow questions.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Open to volunteers from the Vancouver Coastal area who:
• Are comfortable with a computer and virtual meetings
• Want to share their experience in critical care

• Number of vacancies: 6-8
• Date/Time: To be determined, in discussion with confirmed patient partners.
• Commitment: Meetings will be once a month, 1.5 hours beginning in October 2022. Seven months to one year.
• Location:  Virtual meetings with the option of in-person in the future.

If travel is required to meetings, preapproved expenses related to travel to in person meetings will be reimbursed according to Providence Health Care Travel policy (including mileage, parking and/or public transit). However, no out-of-pocket expenses are anticipated for this engagement opportunity. If you meet the eligibility criteria, but have concerns about your ability to participate, please contact Jami Brown- to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

See Terms of Reference

Health Care Partner Contact Information

Jami Brown | BA, MAPC (she/her/hers) Engagement Leader BC Patient Safety & Quality Council 604.510.0449

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.