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Because your voice matters.

Patient Partner, Knee and/or Hip Replacement Support Through Virtual Care Improvement Team – Fraser Health

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Closed

Commitment: Long-term

Connection method: Virtual

Open to Fraser Valley & Lower Mainland

Posted

Volunteer Opportunity:
Imagine having your rehabilitation journey after knee or hip surgery work for you, when and where you need it. The Fraser Health Virtual Care team has teamed up with the Rehabilitation Network and are seeking two-four patient partners to join them as they explore how virtual health tools can support a more efficient and connected service that supports a patient-centred rehabilitation journey.

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Lead Organization/Department
Fraser Health – Virtual Care & Rehabilitation Network

Aim
• To develop the Tele-rehabilitation First Total Joint Arthroplasty (TJA) service model.
• Patient partners will share their lived experience to guide the development and implementation of virtual education to support virtual technology between providers and patients.

Level of Engagement
This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.

Eligibility:
Open to volunteers from across Fraser Health who:
• Experience with knee and / or hip replacement surgery.
• Are comfortable sharing their experience with health care teams.

If you have a strong interest in this work but have not yet completed a PVN orientation and Patient Partner Commitment, are unsure if your experience is a good fit, please contact Jami Brown directly.

There will be an informal conversation about the opportunity. The goal is to find the best fit for all involved.

Logistics
• Number: 2-4
• Date/Time: Will be determined based on what works for all involved.
• Commitment: The team will work with you based on your availability and interest. Ways to partner will be to attend design meetings, meet with the team 1:1, or small working groups for up to six months.
• Location: Webinar, via Zoom.

Reimbursement
No out-of-pocket expenses are anticipated for this engagement opportunity. If travel costs are required for any in person meetings, they will be reimbursed according to the Fraser Health travel policy. If you meet the eligibility criteria, but have concerns about your ability to participate, please contact Jami Brown- jbrown@bcpsqc.ca to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

Background
TJA is a surgical procedure removing and replacing a damaged joint with a device called a prosthesis. The Virtual Health team and the Rehabilitation Network have identified an opportunity to work together to improve the patient experience in Fraser Health. The team is looking to gain an understanding on the current patient journey and how new virtual services can improve the patient experience. The team includes clinical staff, project managers, and virtual health leaders.

Objectives include:
• Design the education activities to support surgical joint replacement care by ensuring they are more engaging, visual, and interactive for adult learners.
• Support clinicians that will provide these materials to hear what matters to patient partners while they learn virtually, while also supporting clinicians virtual class facilitation skills and development
• Redesign existing content to cater for the virtual environment, (videos, messaging, online content to be sent separately)
• Design learning to include social connections, peer support and peer learning to maximize the sense of patient community in ongoing health and wellness.

Engagement Leader Contact Information

Jami Brown | BA, MAPC (she/her/hers) Engagement Leader BC Patient Safety & Quality Council 604.510.0449 jbrown@bcpsqc.ca

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.