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Because your voice matters.

Patient Partner, Combined Quality Oversight Council



Commitment: Long-term

Connection method: Virtual

Open to Vancouver Island Region


Volunteer Opportunity
The Combined Quality Oversight Council (CQOC) is Island Health’s oversight council for quality within the organization and its affiliates. Join us to share your lived experience as a patient partner to contribute to a council focused on quality improvement!


Lead Organization/Department
Island Health; Quality, Safety & Improvement

Patient partners will collaborate with members of the Combined Quality Oversight Council to better understand and consider the lived and living experience of patients, families, and communities, and to ensure that their priorities are reflected in the Council’s decisions.
Patient partners:
• Will collaborate with committee members drawing on their experiences of care to contribute to decision-focused discussions at monthly meetings.
• Will be part of the decision-making to monitor and give direction on quality initiatives across Island Health.
• May be asked to be involved in sub-committees of CQOC to monitor progress of individual projects, such as the Delirium Improvement Initiative working group.

Level of Engagement
This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

• Open to patient partners who have received health care from within the Island Health region.
• Comfortable sharing lived experiences in a group setting, including with health care professionals.
• Available to attend meetings by video conference (Zoom) or in-person at an Island Health location.
• Previous experience as part of a committee or quality improvement project is an asset, but not a requirement.
• Please note:
– This opportunity, as with all Island Health patient engagement opportunities, is not open to Island Health staff members or patient partners who are currently employed by Island Health. If you have questions regarding this, please email
– The placement process for this opportunity will include an informal interview between the volunteer and the health care partner.
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.
– As required by the October 14, 2021 Public Health Order released by the Provincial Health Officer, proof of vaccination is required to access any in-person meetings at an Island Health site. Proof of vaccination can be provided by way of a Vaccination Passport or Vaccination card, along with government issued photo ID. For patient partnership activities that are virtual only (via Zoom, video conference, phone, etc.), proof of vaccination is not required.

• Number of vacancies: 1
• Date/Time:
– 1st committee meeting with a new patient partner will be May 19th, 2022
– 3rd Thursday of every month from 9:00am – 11:00am
• Location:
– At this time, virtually using Zoom
– In the future, we hope to resume in-person meetings at the Royal Jubilee Hospital in Victoria.
• Patient partners outside of the Victoria area would be able to attend the meeting via videoconference from various Island Health sites (TBD at that time).
Commitment: 2 years with a possibility of extension

If and when in-person meetings resume, pre-approved out-of-pocket expenses such as mileage, parking, or public transit will be reimbursed. Expenses must be submitted prior to the end of each month incurred. However, no out-of-pocket expenses are anticipated for this engagement opportunity while it is done by video conference using Zoom. If you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

CQOC is responsible for defining, prioritizing, overseeing and monitoring performance and improvement activities, including patient and staff safety, within Island Health. The primary duties of the council include analyzing aggregated institutional performance data, monitoring performance improvement efforts for effectiveness, and making recommendations to the Executive Leadership Team and the Island Health Board for changes in clinical practice and operations. The council currently has one patient partner located in Victoria. We are excited to bring in another patient partner to collaborate on this committee.

Health Care Partner Contact Information

Charmaine Niebergall Engagement Leader, Patient & Public Engagement | Vancouver Island 778.700.2064

From Our Community

Shannon Griffin

Leader, Patient and Family Centred Care in Fraser Health

Shannon Griffin

Recently, a PVN Patient Advisor asked healthcare partners, “What are we learning from patients, families, and others thus far during this pandemic?”. This is an excellent question and one to ask ourselves daily.