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Patient Partner, Clinical Operations Strategic Management Team

Posted • Last updated


Open to Vancouver Island Region, Patient partners from Greater Victoria

Last updated

This is an exciting opportunity to improve the quality of care at one of Vancouver Island’s busiest hospitals. The Victoria General Hospital is seeking a dynamic patient partner who shares in their passion to make the hospital the best place to receive care!

Open to: Patient partners from Greater Victoria

Lead Organization or Department

Clinical Operations, Victoria General Hospital, Island Health


The Management Team provides leadership in the identification and timely resolution of issues that impact clinical operations at Victoria General Hospital (VGH). The team also focuses on development of long-term strategic plans to address significant issues affecting the quality of inpatient care at VGH. The Management Team’s meetings provides a forum for senior managers to develop innovative, long-term plans to tackle issues affecting the care of patients. Patient and family representation helps to ensure that the strategic priorities and plans are informed by patients and positively impact the overall patient and family experience of care.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will work with you to ensure that your ideas and concerns are reflected in recommendations and provide feedback on how your input affected the decision.


  • Open to patient partners from the Greater Victoria area
  • Experience (personal or family) receiving care from Victoria General Hospital
  • Comfortable participating in lively discussions and exploring novel ideas as part of a group
  • Comfortable sharing lived experiences in a group setting for the purposes of quality improvement
  • Volunteer or professional experience in strategic planning, management, or program development would be an asset
  • Willing to travel to meetings at Victoria General Hospital (allowances may be made for those who are unable to travel)
Please note: This opportunity is not open to patient partners who are currently employed by Island Health. The placement process for this opportunity may include an informal interview between the volunteer and the health care partner. Applicants must have previously attended a PVN orientation session and completed the Volunteer Agreement. If you have not attended an orientation session but you are interested in this opportunity, please contact Kira Tozer directly to see if accommodations may be possible.  


Number of vacancies: one (we are seeking one patient partner to join another already on the committee) Date and Time: Meetings are held every two weeks. Meetings are routinely scheduled for Fridays and can range in length from 2 to 4 hours, often between 1100 - 1500. Location: Victoria General Hospital Commitment: One year with possibility of extending for an additional year.


Pre-approved transportation & parking costs to attend meetings will be reimbursed by Island Health. A meal per diem will be available if the meeting is scheduled between 1200 and 1300.


The Management Team is responsible for the clinical operations of the Medical, Surgery, Rehabilitation and Emergency Departments at the Victoria General Hospital. The team consists of the senior managers of these service areas who are committed to identifying hospital-level barriers to providing the best patient care possible. The Team explores innovative ideas and uses data related to hospital performance and patient experience of care to determine where action may be required to address significant issues affecting the quality of in-patient care.  The team also supports and reviews patient care quality complaints. The team is involved in many transformative initiatives to improve the patient and family care experience of care and focuses or matters such as patient access and flow, patient safety, and staff experience. Recognizing that quality improvement takes time, the team is also focused on development and implementation of long-term strategic plans.

Engagement Leader Contact Information

Kira Tozer
Engagement Leader, Patient & Public Engagement | Vancouver Island

From Our Community

Lisa Dyck

Former Manager, BC Emergency Medicine Network

Lisa Dyck

PVN patient partner’s feedback has reinforced the important relationships between patients and providers for emergency care. Our partnership with PVN has brought many new opportunities to adjust how health care and patient partners can work together on BC Emergency Medicine Network priorities.