Skip to main content

Because your voice matters.

Patient Partner, Briefing Note Reviewer for iPads in Emergency Departments

Posted • Last updated


Commitment: Short-term

Connection method: Virtual

Open to Interior Region

Last updated

Volunteer Opportunity
Interior Health is looking for patient partners to review a briefing note about deploying iPads to emergency departments. Have your say on a briefing note before it goes to leadership for review!


Lead Organization/Department
Interior Health – Digital Health (Virtual Care)

The role of the patient partner would be to review a draft of an newly developed briefing note about deploying iPads into Interior Health Emergency Departments.  Patient partners will also be asked to offer their thoughts about the briefing note, including the patient perspective, before it is summited to senior leadership for review.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

• Some familiarity with how tablets or Apple iPads are used.
• Some experiece having been a patient or family member in an Emergency Department.
• Experience having accessed health care services in the Interior Health Region.
• Please note:
– Applicants must have previously attended a PVN orientation session and completed the Patient Partner Commitments form. If you have not attended an orientation session but you are interested in this opportunity, please contact Charmaine Niebergall directly to see if accommodations may be possible.
– As required by the October 14, 2021 Public Health Order released by the Provincial Health Officer, proof of vaccination is required to access any in-person meetings. Proof of vaccination can be provided by way of a Vaccination Passport or Vaccination card, along with government issued photo ID. For patient partnership activities that are virtual only (via Zoom, video conference, phone, etc.), proof of vaccination is not required.

• Number of vacancies: 2
• Date/Time: Day and time to be determined (must be before June 27)
• Location: Virtually using Zoom
• Commitment: One hour, one time, before June 27, plus additional time to review the briefing note in advanced.

No out-of-pocket expenses are anticipated for this engagement opportunity. However, if you meet the eligibility criteria but have concerns about your ability to participate, please contact Charmaine Niebergall to see if support options are available. We are always seeking to better understand and reduce barriers to participation.

Emergency Departments (EDs) have used Telehealth carts, non-standard iPads, or clinicians own devices to fill consultation needs. Unfortunately, the Telehealth carts deployed in 2016 – 2019 are unable to meet current needs including consultation with RUDi (Rural Urgent Doctor in-aid), Zoom functionality, ability to add supporting applications, and is dependant on project funding for refresh. Non-standard iPads (nearing end of life) have been used in ED’s as well, but the deployment was during the pandemic response and inconsistent across sites, resulting in lost and unmanaged iPads. In addition, clinicians have resorted to using their own devices for virtual care purposes, raising privacy and security concerns.

As part of the VCIIE (Virtual Care Innovation, Integration, and Expansion) project, a standard offering of an iPad Pro on a mobile stand was developed and deployed at 12 sites. An assessment was completed and recommendations to expand the service offerings across IH EDs to alleviate the above current state issues was provided. A briefing note on this topic has been drafted and patient partners are being sought out to review it and provide feedback before the briefing note is sent to Interior Health leadership.

Engagement Leader Contact Information

Charmaine Niebergall Engagement Leader, Patient & Public Engagement | Vancouver Island 778.700.2064

From Our Community

Laura Parmar

Physician Quality Improvement Coach — Northern Health

Laura Palmer

It has been so rewarding to go from an idea to working with such a great group of dedicated people from so many different organizations towards a very fun and rewarding project. Several extremely engaged PVN members expressed interest in being part of piloting a patient virtual care peer support system. I am confident that this is the beginning of many more exciting collaborations!