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Patient Member, Mental Health & Substance Use Team-Based Care Working Group

Posted • Last updated


Open to Interior Region, Patient partners in the Interior region

Last updated

Interior Health is looking for patient partners to help review a team-based care (TBC) framework and adapt it as needed for mental health and substance use clients and teams. We believe TBC is fundamentally a person-centred approach to care that promotes the patient voice, patient safety and acceptability in care delivery, thereby creating better experiences for individuals, their families and caregivers, and providers in the health system. Interdisciplinary teams and all team members are called to: provide person-centred care, improve information and understanding, ensure informed decision making, enhance understanding of self-management strategies for individuals, families and caregivers, and apply principles of dignity, respect, information sharing, participation and collaboration.

Open to: Patient partners in the Interior region

Lead Organization or Department

Interior Health - Mental Health & Substance Use (MHSU)


The objectives of this working group are:
  • To deliver a structured framework with learning resources/tools to meet MHSU teams needs to ensure they are delivering comprehensive team-based care within a number of areas of MHSU care delivery
  • To develop education to help teams understand all components in the Ministry of Health’s system transformation to a Specialized Care Service Program model.
  • To develop a self-assessment guideline to help teams identify knowledge/skill gaps and measure progress

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.


  • Experience working in large groups
  • Comfort telling your story or sharing your experiences


Vacancies: 1-2 Location, date, time and Frequency:
  • The commitment of time is 1 hour a week for approximately 8 weeks then monthly going forward until Spring 2020
  • Meetings will be held starting on Wednesday, Oct 9, 2019 from 3-4:00 pm and continue weekly until the end of November, 2019 and then move to monthly until Spring 2020
  • Meetings will be held either in person at 505 Doyle Ave, Kelowna,  or by teleconference


Parking will be reimbursed as per IH policy.


  1. Why has this opportunity come about? The Ministry of Health has a vision for Interdisciplinary Team-Based Care (TBC) delivery that involves teams, patients and families. This project is to ensure that teams have the tools necessary to develop all of the skills and competencies involved in the full spectrum of TBC delivery. A framework of competencies for TBC has already been developed (it is attached to this request) – it promotes TBC from a person-centered approach within Mental Health and Substance Use Services. The framework will be supplemented by a self-evaluation tool for teams to use and a series of learning resources to assist teams to fully develop in the delivery of comprehensive, integrated, person-centered TBC.
  2. Who else will be involved? Community MHSU managers, team leads, front line clinicians, regional practice leads, SCSP practice leads, Aboriginal Mental Wellness, Lean Consultant, Change Management specialists.
  3. Are there any potential risks, and how might they be mitigated? The project addresses a complex system, it will be tempting to take on more than intended in this working group and become mired/stuck or overwhelmed. We will do our best to prevent this by clear structure, frequent check-back with the original vision and use of a "parking lot" to ensure that ideas outside the scope of this project are captured for later reference.
  4. Any background materials relevant to the initiative (e.g. Terms of Reference) Please see TBC Competency Framework – this document will accompany this request .
  5. What care setting is this most directly related to? (e.g. Acute Care, Community Care, Residential Care) The focus of this work is Community MHSU services

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Terri McKinlay

Patient Partner, Penticton

Terri McKinlay

The Patient Voices Network has provided Rylee and me the ability to channel our experience into positive change for others. Our voice in decision making, planning and partnerships for mental health care is having a profound impact on our healing process.