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Patient Journey Mapping Participant, Trauma Improvement Project Process Map

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Open to Interior Region, Patient partners in the Interior region

Last updated

Have you had an unplanned major or minor trauma that required a visit to Royal Inland Hospital and resulted in surgery? If so, Interior Health would like to hear about your experience to help identify gaps you may have encountered within the system.

Open to: Patient partners in the Interior region

Lead Organization or Department

Interior Health - Quality, Risk and Accreditation

Aim

Interior Health is looking to improve the trauma service it provides by having a trauma system which meets accreditation standards. As part of the project Royal Inland Hospital will be conducting a mapping session to identify the gaps and challenges in the current system. We would like to involve a patient partner to give their perspective on their patient experience and help identify gaps they encountered within the system.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

  • Experience with an unplanned major or minor trauma that required a visit to Royal Inland Hospital and resulted in surgery.
If you have a strong interest in this work but have not yet completed a PVN orientation and Volunteer Agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

  • Vacancies: 2
  • Format: In-person at Royal Inland Hospital
  • Date: November 7
  • Time: TBD - this will be a 4 hour session on Nov 7 from 7am - 11am or 4pm - 8pm

Reimbursement

Pre-approved mileage will be reimbursed for patient partners driving in from the surrounding areas of Kamloops. Food will be provided at the session.

Background

The intent of the mapping is to follow a patient journey from the incident to discharge. The map will be loosely based on a real patient but will be as generic as possible (no dates, names, etc). This will support anonymity of the patient and the cases discussed. The session will be attended by various health care stakeholders who are involved in trauma care. Confidentiality forms will be signed by all in attendance.

Engagement Leader Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo
250.879.1077
jfoidart@bcpsqc.ca

From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind