Patient Feedback, Providence Health Care’s Patient Safety Brochure

Would you like to take an active role promoting a culture of patient safety? Help us redesign St. Paul’s Hospital’s Patient Safety Brochure!

Open to: Patient partners in the Lower Mainland & Fraser Valley region

Lead Organization or Department

Providence Health Care (PHC)

Aim

When patients are admitted to Providence Health Care’s acute units, they receive a brochure that provides information on how they can participate in their care decisions, and stay safer while admitted. The aim of this initiative is to update St. Paul’s Hospital’s Patient Safety Brochure so that it meets Accreditation standards as well as aligns with the values of PHC; if we want to continuously improve patient safety we need to work closer than ever with and alongside patients.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement (www.iap2.org). The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.

Eligibility

• Experience with designing brochures, posters, info graphics, and computer content graphics, etc. would be an asset.
• Priority will be given to ensuring that patient partners are inclusive of the diverse communities and individuals who access PHC services

If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.

Logistics

• Vacancies: 2
• Workshop/meeting: One morning session (9 am to noon) will be held between July 24-28, depending on Patient Partner availability.
• Patient partners will be expected to provide ongoing input on drafts and updates through to November 2017.

Reimbursement

Expenses related to travel (i.e. transit, parking up to $18/day, approved mileage) to attend meetings will be reimbursed by PHC. In addition, we will provide a light breakfast and coffee for all attending.

Background

This brochure was last updated in 2013; it's now 2017 and we believe that the patient voice should be prominent in the redesign of this resource. Working on the revision of this brochure will be:

•  Leader, Patient Safety
• Corporate Director, Patient Safety, Quality
• Leader, Patient Relations
• Professional Nursing Practice (Lead for Patient Experience)
• Medicine Safety Leader
• Communications Specialist

This brochure is for patients, so PHC believes that the layout and usability should be designed by them, with the contents provided by patient safety experts, based on Accreditation and best practice standards. Using best evidence from patient safety literature, we would like to have meaningful dialogue with patient partners around the reason why certain safety tips are so important, and have patients provide guidance on how to design safety tips that are clear, relevant, and allow the patient to voice safety concerns and safety excellence.

Health Care Partner Contact Information

Karen Estrin
Engagement Leader, Patient and Public Engagement | Lower Mainland & Sunshine Coast
604.668.8245
kestrin@bcpsqc.ca