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Because your voice matters.

Patient Experience Survey Tool – Cultural Sensitivity Patient Panel

Posted • Last updated


Commitment: Short-term

Connection method: Virtual

Open to Provincial Region, patient partners ARE NOT required to be PVN members to participate.

Last updated

Shape the Future of Primary Care: Join our Focus Group of Indigenous Peoples and Newcomers to Canada. Share your Insights on Patient Experience Surveys!

The Family Practice Services Committee of BC (FPSC) Practice Support Program is updating its provincial Patient Experience Survey Tool to include more questions on cultural safety and humility. We want to ensure that these new questions will accurately collect data on patients’ feelings of cultural safety when they visit a family physician. As a patient partner, you will be helping by bringing your perspective as an Indigenous person or newcomer to Canada to the review of these questions. You will be asked to attend a 1.5 hour virtual focus group where you will review several draft questions, comment on their appropriateness, and suggest alternate ways to word them if necessary. This will have a direct impact on how family physicians in BC improve patient care in their clinic!

We are looking for 14 Indigenous persons and 14 newcomers to Canada to participate once in separate focus groups. There will be no expenses required. Participants will be reimbursed for their time with a $25 gift Amazon gift card.

Choose one of the following focus groups that is convenient for you:

Indigenous focus group options:

September 12, 10:30 am – 12:00 pm

September 13, 7:00 – 8:30 pm

Newcomer focus group options: 

September 19, 10:30 am – 12:00 pm

September 20, 7:00 – 8:30 pm

Level of Engagement

This opportunity is at the level of Consult on the IAP2 Spectrum of Public Participation.


  • Willing & comfortable to share health care experiences in a group setting
  • Specific health care experiences [details below]
  • Have access to technology and the internet to participate in the engagement opportunity
  • Comfortable using technology to attend online/virtual meetings
  • An interest in improving health care services
  • The time to participate in the engagement opportunity
  • Our questions would be best reviewed by Indigenous persons or newcomers to Canada, who have visited a family physician in British Columbia in the past year.
Patient Partners ARE NOT required to be PVN members to participate in this engagement opportunity.

Health Care Partner Contact Information

Kylie Hutchinson Owner/Principle of Community Solutions Planning & Evaluation, Practice Support Program (Doctors of BC) | This is a collaboration between Community Solutions Planning & Evaluation and Doctors of BC (604) 790-9458

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.