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Because your voice matters.

Patient Experience Sharing: Emergency Department Mental Health and Substance Use Best Practice Guidelines

Posted • Last updated


Open to Interior Region, Patient partners from Kamloops and surrounding area who access Royal Inland Hospital Emergency Department

Last updated

Do you have interest in improving mental health or substance use patient care and experience during visits to the emergency department? This is an opportunity to share your patient experience to help identify best practice guidelines in this area of care.

Open to: Patient partners from Kamloops and surrounding area who access Royal Inland Hospital Emergency Department

Lead Organization or Department

Interior Health - Mental Health & Substance Use (MHSU)


Our initiative is to research best practice guidelines and standards for emergency department Mental Health and Substance Use space recommendations. We would like to obtain a mental health or substance use patients first-hand experience within an Interior Health emergency department (Royal Inland Hospital) to gain personal insight and recommendations on our project.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement ( The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


Patient partners well suited for this opportunity will have previous experience in an emergency department for a mental health or substance use reason and feel comfortable sharing their mental health or substance use care experience with a small group of nursing students, Interior Health Executive Director and MHSU staff.


  • Vacancies: 2
  • Format: In-Person small group sharing at Royal Inland Hospital
  • Event Date: At Patient Partner's earliest availability on a Monday or Tuesday.


All pre-approved travel expenses will be reimbursed.


This opportunity is part of MHSU's plan to improve four areas of the patient pathway: how people come into ED, how they are treated/cared for while they are there, how MHSU Services connects with them while they are in the ED and how MHSU services follows up once they leave the ED. Those involved with this project will be Kyla Wejr - TRU BScN Student, Cory White - TRU BScN Student, Carla Mantie - MH Practice Lead Care Setting - Acute Care Emergency Department

Health Care Partner Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo


From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.