Patient Speaker, Adult Mental Health Services Physician Education

Creating timely and effective adult mental health services are a priority for Williams Lake physicians. They are seeking one patient partner to share their experience on what has worked well and what can be improved for patients and families.

Open to: Patient partners in the Williams Lake area

Lead Organization or Department

Doctors of BC, Practice Support Program

Aim

Our aim is to educate and inform professionals about the patient and family experience in accessing adult mental health services. Physicians in the Williams Lake area are participating in a learning session on treating mild/moderate mental health with a family physicians practice.  A component of this session is to hear from a patient, or a patient’s family member, about their road navigating mental health services.  The session runs on October 2 from 6pm to 9pm with dinner at 5:30.  We would love to have a patient come for all or part.  The time commitment would be approximately 10-15 minutes to tell your story and for any questions.  If you have ideas for enhancing the patient experience, they want to hear from you! We are hoping you will speak to their group of health professionals about your experience in navigating the services; what is working well and how the patient experience can be improved.  

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Eligibility

The patient partner will be someone who:

• Has accessed adult mental health services or has helped a family member through these services
• Is comfortable sharing with a group of professionals about their experiences

Logistics

Vacancies: 1 Location, Date, Time and Frequency:

• Where: Williams Lake
• When: October 2, 6:45 pm-if you want to just share. You are welcome to come for dinner and stay for the evening’s presentation
• What: 10-15 min Patient Experience Sharing

Reimbursement

Pre-approved travel expenses will be reimbursed and dinner will be provided.

Background

The Practice Support Program (PSP) aims to improve care for patients throughout the province and to increase job satisfaction for BC doctors. The PSP has successfully developed inventive and effective tools and techniques to enhance clinical and practice management and to support better delivery systems of patient care. With its flexible delivery models, the PSP provides CME-accredited training, support, and education for physicians and their medical office assistants through:

• In-Practice Supports: individualized ongoing support, including coaching, to implement changes and sustain subsequent improvements in doctors’ practices
• Learning Modules: physician-led group training sessions in nine key areas of care
• Small Group Learning Sessions: groups of doctors who meet to discuss, discover and share learnings about local and clinical quality improvement work as often identified by doctors as a need, opportunity, interest, or perceived gap in care
• Peer Support Network: clinical and program expertise shared by physicians and other experts with their peers
• EMR Optimization: expanded application and utilization of advanced EMR functionality focused on the uptake of EMR-enabled tools and processes in front-line medical practices
• SFU Leadership and Management Program: a foundational program designed to build or enhance physician leadership and management capacity

A joint initiative of the Government of BC and Doctors of BC, the PSP was initially a program of the General Practice Services Committee. Today, the PSP also receives support from two additional collaborative committees: the Shared Care Committee and the Specialists Services Committee.

Health Care Partner Contact Information

Jacquelyne Foidart
Engagement Leader, Patient and Public Engagement | Thompson Cariboo Kootenays
250.879.1077
jfoidart@bcpsqc.ca