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Because your voice matters.

Patient Advisor, Partnering on Appropriate Virtual Care – Fraser Health

Posted • Last updated


Commitment: Long-term

Connection methods: Virtual, In-person

Open to Fraser Valley & Lower Mainland

Last updated

Volunteer Opportunity
Have you had virtual health care experiences? Work with the Fraser Health Virtual Health team to share your ideas on how to make sure virtual health is safe and appropriate.


Lead Organization/Department
Fraser Health

• To develop a framework that will focus on how patients and primary care providers can work together to identify safe and appropriate virtual health services.
• Patient partners will be invited to join an advisory group from April 2023 to January 2024 to make sure their perspective can be included in:
– Project planning and implementation.
– Identifying areas that would benefit from engagement.
– Providing feedback on the language being used.
– Sharing priorities and needs of patients when using virtual health services.

Level of Engagement
This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.

Open to volunteers from Fraser Health communities who:
• Have received clinical care virtually with a primary care provider (video or phone). This includes but is not limited to with your general practitioner (family doctor or nurse practitioner), with a provider at a walk-in clinic, or with a provider at an Urgent and Primary Care Centre (UPCC).
• Are comfortable talking about their virtual health experiences, including how and where they seek medical advice.
• Are interested in improving the quality of virtual health services in primary care settings.
• Have access to a telephone or computer for videoconferencing.
• Are willing to travel to the Lower Mainland for in-person meetings.

• Number of vacancies: 4
• Date/Time: Meeting dates and times will be coordinated based upon the availability of all team members.
• Commitment:
– Approx. 10-month commitment
– Monthly, 60 minutes, advisory group meetings (virtual) with the opportunity to provide feedback between meetings.
– 3 in-person knowledge sharing meetings that will last 4 hours each.
•  Location: Hybrid of in-person and webinar (using Microsoft Teams).

Travel and food will be reimbursed. An honorarium will be provided at the end of this project.

Virtual Health allows you to see, hear and talk to members of your health care team from your home. The Fraser Health Virtual Health team has received funding from Healthcare Excellence Canada to develop a framework that will focus on how patients and primary care providers can work together to identify safe and appropriate virtual health services.

Accelerating a ‘Virtual First’ approach: Fraser Health has prioritized the expansion of virtual health across services to support safe and accessible care for our patients. We have heard from patients and families that virtual health services have improved care experience. We have rapidly expanded our virtual health services during COVID-19 and we will maintain these services and accelerate virtual health expansion where appropriate. This will also help to reduce unnecessary visits to hospitals and community-based sites and prevent potential transmission of communicable diseases. As an example, people living in Fraser Health can access group education for surgery from the comfort and safety of their own home.

Engagement Leader Contact Information

Jami Brown | BA, MAPC (she/her/hers) Engagement Leader BC Patient Safety & Quality Council 604.510.0449

From Our Community

Agnes Black

Director, Health Services & Clinical Research and Knowledge Translation – Providence Health Care

Agnes Black

It’s really hard to make changes in health care. When a PVN patient partner says, ‘This is important to us’ it keeps us grounded on why a change is needed and keeps us motivated to keep going on projects.