Patient Advisor, Facilitated Conversations for Surgical Service Improvements – Surgical Services Patient Tracking (SSPT) – Royal Columbian Hospital Redevelopment

Volunteer Opportunity
Creating an exemplary surgical experience in the new Royal Columbian Hospital (RCH) takes a combination of technological advancements and learning from the experience of patients. The RCH redevelopment team are seeking three patient partners to participate in facilitated conversations as they build a surgery program that meets the needs of everyone in Fraser Health.

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Lead Organization/Department
Fraser Health – Royal Columbian Hospital

Aim
• To improve communication for patients and their families during the surgical journey through the application of new communications tools.
• The patient partners will share their experience and ideas to see how these new technologies will enhance the patient and family experience.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

 Eligibility
• Communities in Fraser Health
• Experience with surgery in Fraser Health is desired
• A strong communicator, partner, familiar with technology would be helpful.
• Confidence in sharing ideas/suggestions is preferred

A Meet and Greet will be a part of determining the best fit for both patient and health care partners prior to placement.

Logistics
• Vacancies: 3
• Date/Time: June-September. Dates/Times will be coordinated with patient partners
• Commitment: 2-3 virtual meetings, completed by September 2021
• Location: Virtual, via Zoom

Reimbursement
No anticipated expenses.

Background
Back in 2019, the Royal Columbian Redevelopment Project conducted an observational study to evaluate the RCH Surgical Services current communications. The report concluded the Surgical Services is heavily dependent on efficient information distribution.

Efficient communication and information directly impacts:
• Patient experience
• Access to Surgical Services
• Provider experience
• Capacity utilization
• Operating efficiencies

The report found that Surgical Services relies heavily on papers and phone calls to communicate. These ways of communicating must be improved to sustain the growth in numbers of surgeries and move into a larger space with the rise of the new Acute Care Tower planned for RCH Redevelopment Project.

To address improving communications and information distribution, new communications tools (technology) have been purchased and will be implemented this summer in Surgical Services. Patients loved ones and clinicians can work with the new communications tools and build the learning into planning for Surgical Services to be relocated to the Interventional Super floor in the new Royal Columbian Acute Care Tower.

The team members that you will be working with include a project manager, clinical lead, and change management lead. The technology that this project is focused on relates to capturing and displaying patient milestones in real time during the surgical journey.

Health Care Partner Contact Information

Jami Brown | BA, MAPC (she/her/hers)
Engagement Leader
BC Patient Safety & Quality Council
604.510.0449
jbrown@bcpsqc.ca