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Because your voice matters.

Patient Advisor, 5E Releasing Time to Care Core Team – Surrey Memorial Hospital

Posted • Last updated

Deadline: Apply by

Commitment: Long-term

Connection methods: Virtual, In-person

Open to Fraser Valley & Lower Mainland

Last updated

Volunteer Opportunity
Surrey Memorial Hospital’s 5E Releasing Time to Care Core team is seeking two patient advisors to join them as they work together to identify meaningful opportunities for improvement and ideas. The work focuses on the safety and reliability of care, patient experience, provider well-being, and efficiency of care.


Lead Organization/Department
Fraser Health

• To empower point-of-care teams to use their knowledge and skills to lead improvements.
• Share your perspective on the improvement work. This might include, for example, identifying patient and family priorities, suggesting or prioritizing improvement ideas, and identifying ways to make the data display board more meaningful.

Level of Engagement
This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.

Open to volunteers from Fraser Health communities who:
• Have experience with hospital care.
• Have access to technology and the internet to participate.
• Are comfortable using technology to attend online/virtual meetings.
• Have the time to participate in the engagement opportunity (having reviewed the logistics section).

• Number of vacancies: 2
• Date/Time: Meeting dates and times will be coordinated based on the availability of all team members.
• Commitment: We would prefer a longer-term commitment (one-year), however, are able to accommodate shorter commitments with the goal of optimizing patient engagement
• Location: Hybrid – video and in-person, when needed at Surrey Memorial Hospital.

If required, travel expenses will be reimbursed. For in-person attendance travel related costs will be reimbursed as per Fraser Health’s reimbursement policy.

Releasing Time to Care is a team-based quality improvement approach that empowers point-of-care teams to use their knowledge and skills to lead improvement. The is to reduce activities that don’t add value, free up more time for direct care, improve healthcare outcomes, and improve the care experience for patients and providers.

The RT2C Core team includes the point of care team, nurse educators, care coordinators, manager, and a patient advisor, with the support of a Releasing Time to Care Faculty

5East is a medicine unit at Surrey Memorial Hospital. The work will focus on this unit.

Engagement Leader Contact Information

Jami Brown | BA, MAPC (she/her/hers) Engagement Leader BC Patient Safety & Quality Council 604.510.0449

From Our Community

Lucie Neliba

Patient Partner, Surrey

Lucie Neliba

The Patient Voices Network has connected me to a community with the same drive to bring person- and family-centred care to the forefront. I am grateful for all opportunities I have been a part of thanks to PVN, which positively impacts patients like my sister and their caregivers. No matter how small, all patient engagement will help shape the future of health care and that I can stand behind