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Because your voice matters.

Participant, West Kelowna Health Services Centre – Space Redesign Meeting

Posted • Last updated


Open to Interior Region, Patient partners from West Kelowna area

Last updated

Have your voice heard around space, design and cultural safety in the West Kelowna Health Services Centre.

Open to: Patient partners from West Kelowna area

Lead Organization or Department

Interior Health Authority - Primary and Community Care


The aim of this opportunity is to ensure that the patient lens is utilized in design to ensure the space is patient friendly, streamlined, safe and accessible and includes a culturally appropriate indigenous lens.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


  • Lives in Central Okanagan.
  • Ability to speak in small group to identify possible design opportunities.
  • Ability to be attend in person to look at design plans
  • It is hoped that this group will include 2-3 indigenous patient partners


Number of vacancies: up to 5 Location, Date, Time and Frequency:
  • It will be a 1 - 1.5 hour session to review plans, discuss space and design from a patient perspective
  • The meeting will be held at Kelowna Health Services Centre downtown Kelowna, 505 Doyle Ave.
  • Date and time TBD, during regular office hours


Patients will be reimbursed for parking and mileage as per IH policy.


West Kelowna Health services is redesigning their building to align with principles of patient centred, accessible, streamlined care. Interior health staff are hoping to gather input around cultural safety, patient access, trauma-informed space design to ensure positive experiences for our patients.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.