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Because your voice matters.

Participant, Terrace Psychiatric Services Appointment Scheduling Review, Northern Health Community Services

Posted • Last updated


Open to Northern Region, Patient partners in Terrace

Last updated

Do you have an interest in improving services at Terrace Community Mental Health? Northern Health wants to hear your perspective of the benefits and challenges when booking and attending appointments with psychiatrists to assist in streamlining services.

Open to: Patient partners in Terrace

Lead Organization or Department

Northern Health, Terrace Community Services


The goal of this improvement project is to provide timely access to psychiatric services, reduce confusion for individuals and staff in scheduling and to ensure follow up appointments occur in a timely manner.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


If you have a strong interest in this work but have not yet completed a PVN orientation and volunteer agreement, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact the engagement leader directly.


  • 20 vacancies: 5 in each category- new client (no case manager), new client (with case manager) follow up (no case manager), follow up (with case manager)
  • To be determined - early 2018
  • Either by survey or in person
  • One-time commitment


Pre-approved mileage or taxi fare.


Northern Health, Terrace Community Services has had many challenges with scheduling for clients receiving psychiatry services. A new electronic medical record system is being implemented so there is an opportunity to review processes. Psychiatrists, case managers and administration will be involved with this engagement. Confidentiality with patient partners will be discussed and forms will be explained. Northern Health is asking patients to offer insight into how Northern Health's systems impact their overall level of well being and ongoing follow up. This evaluation is part of a multifaceted review, and hearing how services are received by patient partners is crucial to making adjustments to processes that will impact their service delivery. Patient partners will be asked to provide their perspective on booking new appointments with a psychiatrist as well as follow up appointments. There will be Northern Health Staff on hand for emotional support if required.

Health Care Partner Contact Information

Cathy Almost
Engagement Leader, Patient and Public Engagement | Northern BC


From Our Community

Lisa Dyck

Former Manager, BC Emergency Medicine Network

Lisa Dyck

PVN patient partner’s feedback has reinforced the important relationships between patients and providers for emergency care. Our partnership with PVN has brought many new opportunities to adjust how health care and patient partners can work together on BC Emergency Medicine Network priorities.