Because your voice matters.

Participant, Respiratory Therapy Department Referral and Scheduling Improvement Workshop

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Open to Interior Region, Patient partners who have been to Kelowna General Hospital

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Interior Health wants to ensure they are hearing the voice of the service user to better understand how to improve their services. It is important for them to understand past and present experiences to know how they can improve for future services.

Open to: Patient partners who have been to Kelowna General Hospital

Lead Organization or Department

Interior Health - Respiratory Therapy, Central Okanagan

Aim

The aim of the Rapid Process Improvement Workshop (RPIW) is to reduce wait times, improve overall service and meet the needs of our patients. The intent is to engage the people who use the service to better understand the changes we need to make. The patient partner will be fully involved in reviewing the work we are currently doing with receiving referrals and scheduling services.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.

Eligibility

Experience with referral and scheduling for the KGH Respiratory Therapy department.

Logistics

Vacancies: 2 Location, date, time and frequency:
  • October 28-November 1 (in-person) Times - 08:00-15:30
  • Location - Kelowna General Hospital
  • If a participant is not able to join for the entire time, they would welcome their partial participation, although the full week is desired.

Reimbursement

Travel (mileage), lunch and parking for the week of the RPIW and any follow-up meetings will be covered as per IH policy.

Background

IH recognizes that they are facing increased demands which result in waitlists and are reviewing opportunities to look at how they receive referrals and book appointments. They are looking for open dialogue/discussions around this. Frontline staff (respiratory therapists), physicians and leaders involved.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region
778.516.3308
cstathers@bcpsqc.ca

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.

Members of the BCPSQC pose for a team photo at the Quality Forum 2019.

The BC Patient Safety & Quality Council administers the Patient Voices Network. Using evidence-informed strategies, the Council shifts culture, improves clinical practice and advances person- and family-centred care to support high-quality care for every person in our province.