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Because your voice matters.

Participant, Rapid Process Improvement Workshop – Respite Care

Posted • Last updated


Open to Interior Region, Patient partners in the South Okanagan area

Last updated

South Okanagan is hosting a five-day workshop with the hopes of improving the use of respite care beds in facilities. We are looking for patient partners who have had a loved one or themselves resided in a respite care bed. We need the patient voice to inform improvement opportunities.

Open to: Patient partners in the South Okanagan area

Lead Organization or Department

Interior Health - Lean Promotion Office


To improve the flow for the patient to a respite care bed. We need patient partners to engage with the staff that organize the respite care transfers and inform them from a patients perspective of what is important to improving the patient's experience through our system.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


  • Comfortable in sharing their experience with respite care bed transfers
  • Have had a loved one or themselves been involved in respite care bed process
  • Comfortable offering feedback to improvement ideas from a patient perspective


Vacancies: 2 Location, date, time and frequency:
  • November 4, 5, 6, 7 and 8
  • From 8 am to 4 pm daily (except on November 8, when it endes at noon)
  • The workshop will be held at the Penticton Health Centre
  • You will also be invited to attend the 90-day follow up session


Parking will be covered as per IH policy.


  • This is directly related to long term care homes and home health clinicians.
  • We would like to streamline processes throughout the South Okanagan.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.