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Because your voice matters.

Participant, Rae Fawcett Breast Health Clinic Process Review

Posted • Last updated


Open to Interior Region, Patient partners from Royal Inland Hospital - Breast Health Clinic

Last updated

The Breast Health Clinic is reviewing its processes to look for opportunities to improve the patient journey from the time of referral to the clinic through to the first treatment for breast cancer (either surgery or chemotherapy). We will be holding two sessions looking at different parts of the journey and mapping out the process as well as any challenges or opportunities that currently exist.

Open to: Patient partners from Royal Inland Hospital – Breast Health Clinic

Lead Organization or Department

Interior Health, Lean Promotion Office


We want to ensure that the clinic is operating as efficiently as possible while providing the best patient care possible. We want to ensure that we have the voice of the patient represented as we map out the current process and look for ways and opportunities to improve the process. The patient can add the lived experience of going through the clinic from the first contact through to treatment beginning.

Level of Engagement

This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.


We are looking for several patients who would be willing to engage and share their experience. We will have two days of process flow charting (documenting the current process and its challenges) and during those days we will be generating ideas to improve the current process. Ideally our patient(s) would be comfortable working with these two different groups to share their experience and help with idea generation. Alternatively, a one-to-one interview could also be done if that better suited the patient. Preference would be for the in-person engagement. The only experience the patient(s) need to have is that they have been part of the clinic. Referral source could be either their primary physician/nurse practitioner or through the Screening Mammography Program. We are looking for patients from both referral streams. As well, patients could be those who were referred to the clinic and only required the diagnostic services as well as those who stayed with the clinic through a cancer diagnosis through to treatment (either surgery or surgery/chemotherapy).


Vacancies: 2-4 Location, date, time and frequency:
  • Dates to be confirmed, but they will be two of the following:  Jan. 6, Jan 20 and Feb 3
  • 8:30 until approximately 2:30


Travel expenses (mileage, parking) and lunch would be covered as per IH policy. Patient would need to submit receipts for reimbursement.


A review of the clinic is being done as part of a research study. This portion is focusing on quality improvement.

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Shana Ooms

Executive Director of Primary Care Strategy, Policy and Quality — BC Ministry of Health

Shana Ooms

Where those of us in the room may have debated policy or wording, patient voices made sure patients were top of mind. And as a result, significant improvements were made to simplify something that was otherwise complex. Patient voices at the table bring us back to reality in terms of what we are trying to achieve.