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Because your voice matters.

Participant, Mental Health and Substance Use Referral Management Solution Focus Group

Posted • Last updated


Open to Interior Region, Patient partners from the Kelowna area

Last updated

Help us use technology to revamp our referral system! We’re looking for patient partners who have personally been referred to mental health and substance use programs or those who have had family members experience the referral system within Interior Health. Attend a two-hour in-person session in Kelowna in February 2019 to brainstorm how to improve referrals and find potential technological solutions!

Open to: Patient partners from the Kelowna area

Lead Organization or Department

Interior Health, Mental Health and Substance Use (MHSU), Information Management Information Technology team (IMIT)


To have patient partners provide feedback as to what they would need and like to have in an electronic referral system or application and ideas on how an IT solution could make their experience easier and more streamlined.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


  • Comfort telling your story (or your family member's story)
  • Experience in patient working groups or research
  • Available to attend the two-hour focus group in-person in Kelowna


Vacancies: 5 Location, Date, Time: Based on patient partner availability the focus group will occur on one of the following dates in Kelowna (please confirm your availability in the RSVP form):
  • Monday February 11 from 1000 - 1200; or
  • Tuesday February 12 from 1000 - 1200.


Mileage (from outside the Kelowna city limits) and parking costs will be reimbursed as per Interior Health's policy.


Information collected in this focus group will help identify high-level/ideal requirements of an IT solution for referral management in MHSU. This is an opportunity for patients (or family members) to provide feedback to improve their future MHSU experience. This work focuses on referrals in Acute, Community, and Tertiary* streams. (*Tertiary = highly specialized, longer-term mental health services designed for individuals with severe mental illness who have not responded to treatment; this is third level of care in the mental health continuum of care.)

Health Care Partner Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Karla Warkotsch

Patient Experience Consultant – Interior Health

Karla Warkotsch

The question I like to ask health care employees is ‘Who is this for?’ and ‘Do we have the right people at the table?’ As a health care employee, I see how easy it is to fall into doing for, rather than doing with patients. The voices of the patient, family and caregiver are essential to ensure the patient is central to the direction and focus of the work being done.