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Because your voice matters.

Participant, Long Term Care Home Access Rapid Process Improvement Workshop

Posted • Last updated


Open to Interior Region, Patient partners in Penticton and Summerland area

Last updated

This opportunity invites patient partners to explore areas of improvement in delay in filling long term care beds in the South Okanagan. Join us in looking at ways to reduce the time beds are vacant.

Open to: Patient partners in Penticton and Summerland area

Lead Organization or Department

Interior Health - Home Health


There is often a significant delay between when a client vacates a bed to the time the next client occupies the bed. This can translate into increased acute stays, increased risk to community clients and increased stress for clients and their caregivers. By making the processes more efficient, we can improve access and flow from acute into long-term care and reduce the wait time for a long-term care bed. This will increase the instances where clients are receiving the right care at the right time.

Level of Engagement

This opportunity is at the level of collaborate on the spectrum of engagement. The promise to you is that the health care partner will work together with you to formulate solutions and incorporate your advice and recommendations into the decisions to the maximum extent possible.


  • Experience working in groups of 15-20 people
  • Comfort telling their story to a group of health professionals
  • Comfort sitting for periods of time, coupled with periods of activity and group work
  • Available and able to participate for four and a half days


Vacancies: 2 Location, date, time and frequency:
  • May 13 - 17 (half day on the 17th)
  • 08:00 - 16:00
  • Penticton Health Centre
  • There will be an invitation to attend a final report-out after 90 days


Lunch and mileage will be reimbursed as per Interior Health policy.


Home Health is trying to bring efficiencies to the process, reducing the time the bed is vacant and reducing steps in the process. This improvement event will stream line the process for community, acute and long term care, improving access and flow from acute and community into long term care homes. This improvement workshop will focus on the period of time when a bed is vacated by a resident until the time the bed is occupied by the next resident. We have been experiencing an inefficient process for clients to access long term care. The process is complicated – it touches community, acute, long term care, plus a variety of human factors; the goal is to bring a team together that is dedicated to finding solutions in a collaborative manner.

Engagement Leader Contact Information

Carol Stathers
Engagement Leader, Patient and Public Engagement | Okanagan, Interior Region

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.