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Because your voice matters.

Participant in the Shared Care Project: Enhancing Team-Based Complex Discharge Planning Processes at UHNBC



Commitment: Long-term

Connection methods: Virtual, In-person

Open to Northern Region


Volunteer Opportunity
Would you like to join a team at the University Hospital of Northern BC (UHNBC) to help develop standardized discharge planning processes for complex discharges?  If yes, this could be the opportunity for you!


Lead Organization/Department
Northern Health, UHNBC/Shared Care Project

The aim of this project is to improve and strengthen communication, increase collaboration and enhance the common understanding of the patients plan of care with UHNBC’s interdisciplinary team of family physicians, specialists, nurses and allied health workers. It is also hoped that the patient and staff experience with complex discharges will improve.

Patient partners will share their experiences and provide input into the development of new complex discharge planning processes. This will include:
• Creating a Patient Journey Map
• Participation in a focus group creating criteria for discharge documents and communication pathways
• Participation in a focus group to enhance the patient’s and the interprofessional team’s understanding and communication of the patient’s plan of care
• Participation in a working group to create an interprofessional rounding process

Level of Engagement
This opportunity is at the level of involve on the spectrum of engagement. The promise to you is that the health care partner will involve patients in planning and design phases to ensure ideas or concerns are considered and reflected in alternatives and recommendations.

Open to patient partners across the Northern region who:
• Have a complex medical issue or are a family member who supports someone who needs extra care due to a complex medical issue
• Have recently been discharged (preferably within the last year) or a family member of someone recently discharged from UHNBC
• Are comfortable sharing their story and participating in a group environment, in person or via Zoom or MS Teams

As connection and relationship building is important to the Shared Care Project, informal meet & greets will form part of the selection process for short listed patient partners.

If you have a strong interest in this work but have not yet completed a PVN orientation and Patient Partner Commitments, are unsure if your experience is a good fit or feel another format of engagement would work better with your availability, please contact Cassy Mitchell.

• Number of vacancies: 2
• Meetings will occur (1 – 2 hours in duration) over a 6 month time frame, endeavouring to accommodate the patient partners availability. Exact schedule TBD
• Location: Meetings will take place in Prince George. If the patient partner resides outside of Prince George, a virtual option will be provided
• Commitment: Up to 6 months

As necessary, reimbursement for travel to in person meetings for patient partners located in Prince George will be provided as per the Shared Care Project’s reimbursement policy.

Compensation for meeting attendance will be provided at $25/hour.

Patients at UHNBC frequently experience delayed discharges due to a lack of common understanding among the patient’s team about goals for the admission and the requirements for discharge and progress through the plan of care. This is particularly apparent for frail older adults and those whose medical issues are compounded by complex socio-economic factors. This project will enhance existing complex discharge planning processes between physicians and the interdisciplinary team.

Health Care Partner Contact Information

Cassy Mitchell Engagement Leader, Patient and Public Engagement 250.279.0717 |

From Our Community

Derek Koch

Spiritual Health Practitioner and Patient- and Family-Centred Care Lead — Kelowna General Hospital

Derek Koch

The bottom line is because we’re caring for patients. People who know best are those who are receiving the care so it makes logical sense that we would consult with them about their experiences. By connecting with PVN we have been able to educate our teams about the value of patient partners and how important their perspective is in our services.