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Because your voice matters.

Participant, Cowichan District Hospital Patient Registration and Admitting Working Group

Posted • Last updated


Open to Vancouver Island Region, Patient partners in the Cowichan Valley area

Last updated

Would you like to help shape the registration and admitting process for the proposed Cowichan District Hospital replacement? Island Health would like to engage patient partners to review, design, refine and support implementation of an efficient and effective registration and admitting process for a new, well-organized space that best balances the needs of patients, their family or caregivers and staff.

Open to: Patient partners in the Cowichan Valley area

Lead Organization or Department

Island Health, Cowichan District Hospital Replacement Project


Island Health is interested in working with patient partners to improve health services and care in the region. As a patient or family caregiver, you can help by sharing your experiences and letting us know what went well, what could be improved and provide suggestions for future service changes. Participants will be invited to attend one half-day session, with the potential for future engagement opportunities.

Level of Engagement

This opportunity is at the level of consult on the spectrum of engagement. The promise to you is that the health care partner will listen to and acknowledge your ideas and concerns, and provide feedback on how your input affected the decision.


  • Open to patient partners in the Cowichan Valley area
  • Lived experience as a patient or family member navigating the patient registration and admitting process at Cowichan District Hospital.
  • Experience and comfort working in small groups
  • Comfort telling your story
  • Please note:
    • This opportunity is not open to community members currently employed by Island Health
    • Applicants must attend a PVN orientation session and complete the Volunteer Agreement. If you have not attended an orientation session but you are interested in this opportunity, please contact Ashley Clark directly to see if accommodations may be possible.


  • Vacancies: 2
  • Date/time: Monday, September 23, 1 pm to 3:30 pm
  • Location: Duncan, BC
  • Commitment: One time with the possibility of future engagement opportunities


Pre-approved transportation costs will be reimbursed. No parking costs are anticipated and refreshments will be provided during the engagement session.


In 2018, the provincial government approved Island Health’s concept plan to replace Cowichan District Hospital. Island Health is now preparing a detailed business plan in collaboration with community members, patient partners, clinical and non-clinical staff, physicians, local First Nations and numerous community partners and organizations. The business plan will be submitted to the province in the coming months for approval and funding to proceed with a replacement hospital. The business plan establishes the service model solution and cost for the proposed hospital, and is the second phase of the capital planning process. Planning and construction for a new facility is a five-phase process that will take place over several years. The hospital is a critical component of a wide range of primary care, community care, health promotion and long-term care services available to support peoples’ health and wellness. As Island Health plans for a replacement hospital in the Cowichan Valley, we continue to look at the overall system of health and care, both now, and into the future. Island Health is committed to working in partnership with the community to strengthen health supports and integrate health services and care. Through this work, we aim to create a system that is easy to navigate and helps people to enjoy better health.

Health Care Partner Contact Information

Ashley Clark
Engagement Leader, Patient & Public Engagement | Vancouver Island

From Our Community

Jeanette Foreman

Northwest Quality Improvement Lead, Quality and Innovation, Northern Health

Jeanette Forman

PVN has really helped us engage with patient partners to improve health services at Northern Health.  It is more and more becoming the norm to include patients in the design, delivery and evaluation of health services.  PVN education and supports, involving patient partners, have enabled us to develop the capacity to include the patient voice to make care better and achieve better health outcomes.